Matthew Soto
San Diego,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product and Delivery Specialist
Lexus San Diego
San Diego
06.2022 - Current
- Provide customer assistance either in person or over the phone
- Create/Manage appointments for customers who are in need of tech help on their vehicle
- Ensure customer is happy before they leave with their new vehicle
- Assist customers to the best of my abilities before finding someone else to help if their needs are beyond my power.
Sales & Marketing Intern
TOVI health
San Diego, CA
01.2023 - 06.2023
- Collaborated with team members to create a comprehensive social media strategy.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Researched industry trends and competitor strategies to inform decision making.
- Familiar with cold outreaches to potential buyers
- Input information into HubSpot, in order to track our potential customers.
- Gathered data for market research projects and analyzed findings to make recommendations.
Host, Cashier and Expo
Mendocino Farms
San Diego
10.2020 - 08.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took orders and complaints over the phone and in person and dealt with them in a timely manner.
- Served as point-of-contact for resolving guest complaints or special requests.
- Resolved conflicts between customers when necessary.
- Built positive relationships with other front-of-house and kitchen staff.
Customer Service Champion
Taco Bell
San Diego, California
02.2018 - 05.2019
- Greeted customers upon arrival and provided friendly customer service.
- Processed payments for goods or services accurately and efficiently.
- Provided detailed product information to customers as requested.
- Tracked inventory levels of products regularly to ensure adequate stock availability.
- Assessed customer needs through active listening techniques.
- Ensured compliance with company policies and procedures when interacting with customers.
- Suggested additional products or services that may benefit customers based on their individual needs.
- Provided training support to new staff members on best practices for delivering exceptional customer service.
Education
B.S in Business Management -
San Diego State University
06.2023
Skills
- Customer Rapport
- Effective Communication
- Resource Management
- New Hire Training
- Customer Service
- Cash Handling
- Inventory Tracking
- MS Office
- Teamwork and Collaboration
- Upselling
- Relationship Selling
- Time Management
- Reading Comprehension Skills
- Problem-Solving Skills
- Excellent Communication Skills
- Reliable and Punctual
- Bilangual
Summary Of Experience
- Lexus San Diego, Product and Delivery Specialist, San Diego, CA, 06/2022, Current, Provide customer assistance either in person or over the phone, Create/Manage appointments for customers who are in need of tech help on their vehicle, Ensure customer is happy before they leave with their new vehicle, Assist customers to the best of my abilities before finding someone else to help if their needs are beyond my power
- Mendocino Farms, Host, Cashier and Expo, San Diego, CA, 10/2020, 08/2021, Provide exceptional customer service, In charge of many tasks throughout the restaurant, Calm in a fast paced tense environment, Communicated with customers about issues in a calm manner and if I am unable to fix their solution get them to someone who can, Responsible for cash handling while managing to keep the guests entertained
- Intern at TOVI health, 01/2023, 06/2023, Market research on the health and wellness industry, Find leads for the company in order to find potential revenue, Work with fellow interns in order to come across a solution to benefit the company as a whole, Familiar with cold outreaches to potential buyers, Input information into HubSpot, in order to track our potential customers
Affiliations
- Longboarding
- Hiking
- Soccer
- Video Games
Languages
Spanish
Limited
Accomplishments
- Multiple merit increases based on performance and knowledge
- Varsity Captain of the Swim Team
- Varsity Captain of the Water Polo Team
Certification
- Lexus Certified Technology & Delivery Specialist
References
References available upon request.
Timeline
Sales & Marketing Intern
TOVI health
01.2023 - 06.2023
Product and Delivery Specialist
Lexus San Diego
06.2022 - Current
Host, Cashier and Expo
Mendocino Farms
10.2020 - 08.2021
Customer Service Champion
Taco Bell
02.2018 - 05.2019
B.S in Business Management -
San Diego State University
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