Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Hi, I’m
Matthew Sousa
Stoneham,MA
Summary
Overview
7
years of professional experience
Work History
Stop & Shop
Produce Clerk
07.2023 - Current
Job overview
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Dunkin' Donuts
Crew Member
11.2022 - 07.2023
Job overview
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Dunkin' Donuts
Crew Member
11.2021 - 10.2022
Job overview
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Target
Team Member
10.2018 - 11.2021
Job overview
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Mal’s Servicenter
Shop Helper
07.2018 - 09.2018
Job overview
- Reduced waste and improved inventory management through diligent tracking of materials and supplies.
- Assisted in completing projects on time by providing support to skilled tradespeople.
- Increased shop efficiency by maintaining a clean and organized workspace.
- Expedited project completion with the efficient transportation of materials between workstations.
- Ensured proper tool maintenance, prolonging tool lifespan through regular inspections and repairs as needed.
- Optimized workflow by accurately interpreting blueprints, drawings, or instructions from supervisors.
Redbones
Restaurant Waiter
03.2018 - 06.2018
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Hugo’s Of Melrose
Delivery Assistant
01.2018 - 02.2018
Job overview
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
- Ensured proper handling of packages, preventing damages during transit.
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Maintained accurate records of deliveries and pickups for efficient tracking and reporting purposes.
- Collaborated with team members to streamline delivery processes, resulting in improved performance.
- Supported warehouse operations by assisting with inventory management when necessary.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Dunkin' Donuts
Crew Member
06.2017 - 11.2017
Job overview
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Target
Team Member
03.2017 - 05.2017
Job overview
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Hugo’s Of Melrose
Delivery Assistant
09.2016 - 02.2017
Job overview
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
- Ensured proper handling of packages, preventing damages during transit.
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Collaborated with team members to streamline delivery processes, resulting in improved performance.
- Contributed to a safer work environment by adhering to safety protocols and reporting any concerns promptly.
- Expedited urgent deliveries as needed, prioritizing tasks efficiently to meet deadlines.
- Supported warehouse operations by assisting with inventory management when necessary.
- Inspected load security and checked for damages.
Education
Somerville High SchoolSomerville, MA
University Overview
Skills
- Regulatory Compliance
- Retail Merchandising
- Display Setup
- Food Preparation
- Stock Replenishment
- Safe Food Handling
- Temperature Logging
- Customer Service
- Stock Rotation
- Pallet Jack Operation
- Pricing and Shelf Labeling
- Cleaning and Sanitation
- Strong Work Ethic
- Retail Sales
- Safety Procedures Compliance
- Heavy Machinery Use
- Product Rotation
- Product Stocking and Storage
- Cleanliness and Sanitation
- Positive Attitude
- Honesty and Integrity
- Box Cutter and Pallet Jack Safety
- Reliability
Timeline
Produce Clerk
Stop & Shop
07.2023 - Current
Crew Member
Dunkin' Donuts
11.2022 - 07.2023
Crew Member
Dunkin' Donuts
11.2021 - 10.2022
Team Member
Target
10.2018 - 11.2021
Shop Helper
Mal’s Servicenter
07.2018 - 09.2018
Restaurant Waiter
Redbones
03.2018 - 06.2018
Delivery Assistant
Hugo’s Of Melrose
01.2018 - 02.2018
Crew Member
Dunkin' Donuts
06.2017 - 11.2017
Team Member
Target
03.2017 - 05.2017
Delivery Assistant
Hugo’s Of Melrose
09.2016 - 02.2017
Somerville High School
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