Matthew Sowles
Grand Rapids,MI
Summary
Motivated food and beverage server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Hardworking United States Naval Senior Second Class Petty Officer with 6 years of service. Maintains equipment in good working order through technical knowledge and strong troubleshooting skills. Works with others to carry out mission, support squadron activities and meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Assistant
State Room Restaurant
08.2016 - 05.2017
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Server
Ponderosa
05.2017 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
AWR (Naval Aircrewman Tactical Helicopter)
United States Navy
01.2018 - 01.2024
- Coordinated with team members to establish smooth operations and encourage teamwork.
- Observed all safety regulations when working in or near hazardous zones.
- Conducted pre-flight checks to determine safety and reliability of aircraft systems and equipment.
- Completed daily log book to track flight activity and maintain accurate records.
- Responded to emergency by administering first aid to passengers.
- Assessed data gathered from aerial photographs and radar to determine potential terrorist activity and size and location of terrorist groups.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Coldwater High School
Coldwater06.2016
No Degree - Journalism
Michigan State University
East Lansing, MISkills
- Technical Problem Solving
- Guest Engagement
- Communications Management
- Food Sales and Promotion
- Daily Specials Memorization
- Task Prioritization
- Recovery Operations Coordination
- Emergency Response
Certification
- Certified Tactical Combat Casualty Care (TCCC) Tier 2 Instructor
- American Red Cross CPR
- Basic Life Support
- Helicopter Aerial Door Gunner Instructor
Timeline
AWR (Naval Aircrewman Tactical Helicopter)
United States Navy
01.2018 - 01.2024
Server
Ponderosa
05.2017 - 09.2017
Server Assistant
State Room Restaurant
08.2016 - 05.2017
High School Diploma -
Coldwater High School
No Degree - Journalism
Michigan State University
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