Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Sparks

Shelbyville,IN

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Menards. Skilled in money handling and fostering strong customer relations, I excel in staff supervision and emergency response, driving operational excellence. Achieved significant improvements in financial accuracy and team motivation, demonstrating exceptional communication and leadership abilities.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Menards
11.2015 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Infantryman

U.S. Army
08.2008 - 09.2015
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.

Assistant Manager

Family Video
07.2007 - 08.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Security Forces

U.S. Air Force
07.2003 - 07.2007
  • Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
  • Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
  • Aided in the training of new Security Forces Patrolmen by sharing knowledge and best practices gained from years of experience on the job.
  • Improved overall facility safety by conducting thorough inspections of perimeter fencing and security equipment regularly.
  • Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
  • Utilized keen observational skills to identify potential threats or suspicious behavior, taking appropriate action as necessary.
  • Assisted in maintaining a safe environment by responding to emergency situations promptly and professionally.
  • Assisted with the apprehension and processing of individuals involved in criminal activity, ensuring proper procedures were followed for evidence collection and detainee rights protection.
  • Enhanced security measures by conducting regular foot and vehicle patrols around the facility.
  • Promoted a culture of safety and professionalism by consistently adhering to established protocols and guidelines during all patrols and interactions with the public.
  • Increased situational awareness during patrols through consistent utilization of two-way radio communication with command center staff members.
  • Developed strong communication skills while coordinating with local law enforcement agencies during joint operations.
  • Collaborated with fellow team members on shift rotations, ensuring seamless transitions between shifts for optimal coverage.
  • Provided exceptional customer service to visitors, answering questions about facility rules and regulations while maintaining a professional demeanor.
  • Effectively deterred criminal activity through visible presence on patrol, building relationships with community members, and addressing concerns as needed.
  • Supported special event security detail by implementing crowd control measures and assisting guests as needed during high-profile events.
  • Patrolled grounds to monitor status and safety of premises.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Operated security console equipment to monitor and control access.
  • Investigated incidents and wrote detailed reports for superior review.

Education

Certified Financial Planner - Finance

Southern New Hampshire University
Hooksett, NH
04.2028

High School Diploma -

Bloomington High School South
Bloomington, IN
04.2003

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Policy Enforcement
  • Customer Service
  • Team Leadership
  • Goal Setting
  • Good Judgment
  • Excellent Communication
  • Team building
  • Emergency Response

Timeline

Assistant Manager

Menards
11.2015 - 06.2019

Infantryman

U.S. Army
08.2008 - 09.2015

Assistant Manager

Family Video
07.2007 - 08.2008

Security Forces

U.S. Air Force
07.2003 - 07.2007

Certified Financial Planner - Finance

Southern New Hampshire University

High School Diploma -

Bloomington High School South

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Matthew Sparks