Matthew Spencer
West Seneca,NY
Summary
Dependable professional with a successful track record in IT Governance, known for attention to detail and proactive mindset. Experienced in improving processes and workflows to benefit the team. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Governance Analyst, Assistant Vice President
Evans Bank
Williamsville, NY
04.2022 - Current
- Created reports, presentations, and other documentation for stakeholders.
- Provided recommendations based on data analysis results.
- Identified opportunities for process improvements across the organization.
- Prepared forecasts of future performance based on historical trends.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics
Change template
to understand company performance. - Maintain a positive working relationship with fellow staff and management.
Branch Manager
Evans Bank
West Seneca, NY
09.2020 - 04.2022
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Participated in community events to promote brand awareness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
Branch Manager
Citizens Bank
West Seneca, NY
01.2017 - 09.2020
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Participated in community events to promote brand awareness.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Assistant Branch Manager
Citizens Bank
East Aurora, NY
09.2012 - 01.2017
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Evaluated operational processes regularly in order to identify areas for improvement.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
Education
Bachelor of Science in Economics & Finance -
SUNY COLLEGE AT BUFFALO
Buffalo, NYSkills
- SOX
- IT Audit
- Enterprise Risk Management
- IT General Controls
- IT Metrics
- Update Policies and Procedures
- Business Continuity
- Regulatory Compliance
- Report Preparation
Certification
- In Process of Obtaining CISA Certification
- Notary Public
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: IT Governance Analyst - Evans Bank
Timeline
IT Governance Analyst, Assistant Vice President
Evans Bank
04.2022 - Current
Branch Manager
Evans Bank
09.2020 - 04.2022
Branch Manager
Citizens Bank
01.2017 - 09.2020
Assistant Branch Manager
Citizens Bank
09.2012 - 01.2017
Bachelor of Science in Economics & Finance -
SUNY COLLEGE AT BUFFALO
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