Matthew Spencer
Alma,MI
Summary
Dynamic Service Manager with a proven track record at Baker Automotive Group, excelling in team management and customer service. Skilled in employee training and quality assurance, I successfully implemented protocols that enhanced service delivery, resulting in improved customer satisfaction. Adept at problem-solving and fostering collaboration across departments.
Overview
12
12
years of professional experience
Work History
Service Manager
Baker Automotive Group
Ithaca, MI
11.2021 - 03.2025
- Recruited and trained new employees to meet job requirements.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Collaborated with customers to offer solutions to service needs.
- Addressed customer questions and concerns regarding products and services.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Delegated work to staff, setting priorities and goals.
Service Manager
Grand Pointe Marina
Dimondale, MI
08.2017 - 09.2021
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Facilitated communication between the service department and other company divisions.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Military Police Officer
US Air Force Base
Panama City, FL
05.2013 - 06.2017
- Maintained weapons qualifications through regular firearms training exercises.
- Conducted regular patrols on military bases to ensure the safety and security of personnel and assets.
- Enforced military laws and regulations, including the Uniform Code of Military Justice (UCMJ).
- Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance.
- Prepared detailed reports on investigations and other police activities.
- Responded to emergency situations such as natural disasters or civil disturbances.
Education
High School Diploma -
Maple Valley High School
Nashville05-2010
Skills
- Employee training
- Team management
- Customer service
- Quality assurance
- Service documentation
- Problem solving
Timeline
Service Manager
Baker Automotive Group
11.2021 - 03.2025
Service Manager
Grand Pointe Marina
08.2017 - 09.2021
Military Police Officer
US Air Force Base
05.2013 - 06.2017
High School Diploma -
Maple Valley High School
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