Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Matthew Sperber

Toney

Summary

Dynamic General Manager with a proven track record at Shaggy’s Burgers and Tacos, driving revenue growth and enhancing customer satisfaction. Expert in inventory management and team building, fostering a motivated workforce while ensuring compliance with health standards. Adept at strategic planning and conflict resolution, delivering exceptional operational results.

Overview

24
24
years of professional experience

Work History

General Manager

Shaggy’s Burgers and Tacos
Huntsville
01.2025 - Current
  • Oversee all aspects of restaurant operations to ensure smooth, profitable business performance.
  • Creating a positive and motivating work environment.
  • Hiring, training, scheduling, and supervising 40 employees, as well as conducting performance evaluations.
  • Maintaining quality standards and day-to-day activities, including the front and back of house.
  • Driving revenue growth.
  • Ensuring exceptional customer service, addressing complaints, and implementing strategies for improvement.
  • Addressing and resolving any issues or challenges that arise within the restaurant.
  • Monitoring inventory levels, ordering supplies, and controlling costs to minimize waste.
  • Implementing strategies to improve restaurant performance, monitoring sales data and financial reports, completing the weekly Profit and Loss statement, and keeping abreast of industry trends to stay competitive.
  • Ensuring the restaurant adheres to health, safety, and sanitation standards, as well as other relevant regulations.

Kitchen Manager

Pappo’s Pizza and Pub
Huntsville
02.2023 - 01.2025
  • Managed daily kitchen operations to ensure smooth workflow and efficiency.
  • Supervised 15 staff members, including four managers, to maintain high standards of food quality and cleanliness.
  • Coordinated inventory management to ensure availability of essential ingredients.
  • Implemented cost-control measures to minimize waste and optimize resources.
  • Scheduled staff shifts to ensure adequate coverage during peak hours, as well as hiring and training new employees.
  • Fostered a positive team environment through effective communication and support.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.

General Manager

Little Rosie’s Inc.
Huntsville
08.2007 - 02.2023
  • Directed daily operations to ensure efficient workflow and service quality.
  • Managed 60 staff members, as well as staff recruitment, training, and performance evaluations for team development.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Developed strategic plans to enhance customer satisfaction and loyalty initiatives.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Established strong vendor relationships to negotiate favorable terms and pricing.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Developed service and sales strategies to improve retention and revenue.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Team Leader Position

Lowe's Home Improvement
Ocala
07.2004 - 08.2007
  • Trained, evaluated, and developed team members, ensuring they understood and followed company procedures and safety protocols.
  • Oversaw the timely and accurate fulfillment of customer orders, including pulling, preparing, staging, and loading merchandise.
  • Monitored inventory levels, tracked stock, and assisted with inventory management tasks.
  • Provided exceptional customer service, addressed customer inquiries, resolved issues, and ensured a positive customer experience.
  • Maintained a clean, safe, and organized store by adhering to all safety and regulatory requirements.
  • Acted as a liaison between different departments, communicated updates, and ensured smooth coordination of tasks.

Assistant Manager

CiCi's Pizza
Ocala
10.2003 - 06.2004
  • Supervised daily operations to ensure smooth restaurant functionality.
  • Trained new staff on customer service standards and operational procedures.
  • Managed inventory levels and coordinated supply orders to maintain stock.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.
  • Conducted staff meetings to communicate goals and expectations clearly.
  • Assisted in scheduling shifts to optimize team performance and coverage.
  • Monitored food safety practices to comply with health regulations consistently.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Graphic Designer

Digital juice, INC
Ocala
08.2001 - 09.2003
  • Designed engaging graphics for marketing campaigns and social media platforms.
  • Collaborated with cross-functional teams to create cohesive brand identities.
  • Developed custom illustrations and layouts for print and digital materials.
  • Managed multiple projects simultaneously while ensuring timely delivery of designs.
  • Utilized design software, including Adobe Creative Suite, for high-quality outputs.
  • Conducted client consultations to understand design needs and preferences.
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.

Education

Associate of Science Degree - Computer Animation

Full Sail Real World Education
Winter Park, FL

Art Instruction School
Minneapolis, MN

Skills

  • Revenue growth
  • Performance evaluation
  • Inventory management
  • Cost control
  • Customer service
  • Staff scheduling
  • Vendor negotiation
  • Operational oversight
  • Compliance management
  • Strategic planning
  • Team building
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Leadership development
  • Staff motivation
  • Multimillion-dollar P&L management
  • Schedule management
  • Inventory control
  • Customer relationship management
  • Labor cost controls
  • Financial administration
  • Team player
  • Training and development

Awards

  • Multiple art Awards
  • Perfect Attendance Award while attending Full Sail

References

Available upon request

Timeline

General Manager

Shaggy’s Burgers and Tacos
01.2025 - Current

Kitchen Manager

Pappo’s Pizza and Pub
02.2023 - 01.2025

General Manager

Little Rosie’s Inc.
08.2007 - 02.2023

Team Leader Position

Lowe's Home Improvement
07.2004 - 08.2007

Assistant Manager

CiCi's Pizza
10.2003 - 06.2004

Graphic Designer

Digital juice, INC
08.2001 - 09.2003

Associate of Science Degree - Computer Animation

Full Sail Real World Education

Art Instruction School

Similar Profiles

CREATE PROFILE
Matthew Sperber