Matthew Spong
Shoreline,WA
Summary
Skilled and attentive telecommunications professional with 10 years of experience handling stressful emergency medical situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
12
12
years of professional experience
Work History
Emergency Medical Dispatcher
American Medical Response Ambulance Service
Tukwila, WA
09.2014 - Current
- Assessed incoming emergency calls to prioritize medical needs and allocate appropriate resources for priority and non priority responses.
- Communicated professionally with internal staff, law enforcement, fire departments, and the public using customer service skills.
- Trained new dispatch staff over 9 years on protocols, systems, and emergency communication techniques.
- Utilized advanced computer-aided dispatch systems for efficient call management and resource allocation of over 20 ambulance crews.
- Operated radio, CAD, and phone systems while simultaneously handling multiple requests.
- Efficiently prioritized and dispatched medical resources to incidents within contract time compliance resulting in the reduction of fines paid by the company.
- Provided accurate call documentation to aid in quality assurance and contract compliance.
Alcohol Compliance
Century Linkfield
Seattle, WA
02.2014 - 09.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments with vendors to establish rapport and trust.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Ensured 100% ID checks by vendors selling alcohol.
Education
Bachelor of Science - Homeland Security And Emergency Management
Concordia University
Portland12-2019
Skills
- Patience and calmness
- Quick learner
- Multitasking Abilities
- Computer skills
- Adaptability and flexibility
- Computer-aided dispatching
- CPR and first aid
- Accuracy and precision
- Teamwork
- Problem-solving
- Analytical thinking
- Professionalism
Timeline
Emergency Medical Dispatcher
American Medical Response Ambulance Service
09.2014 - Current
Alcohol Compliance
Century Linkfield
02.2014 - 09.2014
Bachelor of Science - Homeland Security And Emergency Management
Concordia University