Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Spooner

Mukilteo

Summary

Strategic and hands-on operations leader with a proven track record of managing high-performing teams in the restoration industry. Successfully led the busiest branch in a national portfolio, streamlining operations, improving efficiency, and driving client satisfaction. Adept at project oversight, team leadership, and solving complex logistical challenges in fast-paced environments.



Overview

2
2
years of professional experience

Work History

Site Leader

Quick Dry Restoration
05.2025 - Current
  • Assisted in maintaining safety protocols and compliance within site operations.
  • Supported team in executing daily operational tasks effectively and efficiently.
  • Learned to operate key tools and systems essential for site management.
  • Collaborated with team members to streamline workflow processes and enhance productivity.
  • Adapted quickly to new responsibilities and changing work environments as needed.
  • Contributed to team meetings by providing input on process improvements and efficiency strategies.
  • Created a positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.

Operations Manager

Quick Dry Restoration
05.2024 - 05.2025
  • Streamlined operational processes to enhance efficiency and reduce downtime.
  • Coordinated daily activities, ensuring adherence to safety protocols and operational standards.
  • Developed training materials for new staff, facilitating smooth onboarding and knowledge transfer.
  • Implemented quality control measures to maintain product standards and customer satisfaction.
  • Monitored team performance, providing feedback to improve productivity and morale.
  • Resolved operational issues promptly, maintaining continuity of services and operations.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.

Project Manager/Sales Associate

Quick Dry Restoration
08.2023 - 05.2024
  • Managed project timelines and deliverables to ensure timely completion of restoration services.
  • Coordinated with cross-functional teams to streamline operations and improve service efficiency.
  • Oversaw scheduling of personnel and resources for multiple restoration projects simultaneously.
  • Implemented safety protocols to ensure compliance with industry standards during project execution.
  • Conducted site inspections to assess damage and determine necessary restoration actions.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Education

HVAC-R -

Coyne College
IL
09-2019

Skills

  • Team management

  • Team building

  • Staff development

  • Program implementation

  • Operations management

  • Negotiation

  • Staff management

  • Financial management

  • Business development

  • Resource allocation

  • Problem-solving

  • Excellent communication

Timeline

Site Leader

Quick Dry Restoration
05.2025 - Current

Operations Manager

Quick Dry Restoration
05.2024 - 05.2025

Project Manager/Sales Associate

Quick Dry Restoration
08.2023 - 05.2024

HVAC-R -

Coyne College

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