Matthew Springer
Hobe Sound,FL
Summary
Hard working person of integrity, dedicated to performing a job above expectations. Two Bachelors degrees in addition to twenty years of work experience within the golf industry, mostly concentrated in customer service and outside operation management.
Overview
20
20
years of professional experience
Work History
Outside Operations Supervisor
Hammock Creek Golf Course
03.2008 - Current
- Managed scheduling of staff, ensuring optimal coverage during peak hours while minimizing overtime expenses.
- Led by example in demonstrating professionalism, integrity, and commitment to excellence in all aspects of the outside operations supervisor role with regards to customer service and all behind-the-scene job requirements.
- Managed staff hiring, training and supervision.
- Managed a fleet of 77 golf carts.
- Performed all grip replacement services for the Club.
Assistant Manager
Lost Marsh Golf Course
06.2004 - 10.2007
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - Economics
Saint Joseph's College
Rensselaer, Indiana05.2007
Bachelor of Science - Business Administration And Management
Saint Joseph's College
Rensselaer, Indiana05.2007
Skills
- Professional level Golfer and Caddie
- Delegation Abilities
- Staff Supervision
- Operations Management
- Customer Relations
- Customer relationship development
- Employee Development
- Grip replacement services
Additional Information
- Married since 2013 to Talena Springer
- Father to two sons-Mason(10) and Myles(7)
Timeline
Outside Operations Supervisor
Hammock Creek Golf Course
03.2008 - Current
Assistant Manager
Lost Marsh Golf Course
06.2004 - 10.2007
Bachelor of Arts - Economics
Saint Joseph's College
Bachelor of Science - Business Administration And Management
Saint Joseph's College