Dynamic professional with extensive experience in community outreach and training program development at Operation K9. Proven ability to enhance client satisfaction through exceptional customer service and effective communication. Skilled in safety management and record keeping, consistently delivering tailored solutions that foster growth and well-being in both clients and animals.
Overview
21
21
years of professional experience
Work History
<ul><li>Duties: Supported local service dog organization, by providing customer service and intake for interested clients. Conducted individual and group training sessions for dogs of various breeds and temperaments. Assessed each dog's behavior and developed tailored training plans. Educated dog owners on effective training techniques, behavior management, and proper care. Monitored progress of dogs in training and adjusted methods as necessary. Collaborated with other staff members to ensure the well-being of all animals in care. Kept accurate records of training sessions, client feedback, and dog progress.</li><li>S: Joan Moss</li><li>P: 210-557-6891 May contact</li><li>20-30 hrs/w, Volunteer</li></ul>
Operation K9
New Braunfels
08.2013 - Current
Duties: Supported local service dog organization, by providing customer service and intake for interested clients. Conducted individual and group training sessions for dogs of various breeds and temperaments. Assessed each dog's behavior and developed tailored training plans. Educated dog owners on effective training techniques, behavior management, and proper care. Monitored progress of dogs in training and adjusted methods as necessary. Collaborated with other staff members to ensure the well-being of all animals in care. Kept accurate records of training sessions, client feedback, and dog progress.
S: Joan Moss
P: 210-557-6891 May contact
20-30 hrs/w, Volunteer
<ul><li>Duties: Heroes on the Water is a 501(c)(3) non-profit that provides no-cost therapeutic kayak fishing experiences to veterans, first-responders, active-duty military members and their families. Responsible for the BAMC chapter and organization of monthly fishing outings to promote community building and personal healing in a stress-free environment. Responsible for providing safety briefings and contingency plans for emergencies. Managed all aspects of fishing trips, including: shopping and preparing of meals, scouting local locations as well as out of town rivers, transport and maintaining all equipment such as kayaks, trailers, fish and tackle equipment. Responsible for safety drills and teaching water safety. Provided business development by soliciting and managing donations.</li><li>S: Matt Lowell</li><li>P: 830-660-0462 May contact</li><li>20 hrs/w, Volunteer</li></ul>
Heroes on the Water, BAMC Therapeutic Program
Allen
01.2013 - 01.2018
Duties: Heroes on the Water is a 501(c)(3) non-profit that provides no-cost therapeutic kayak fishing experiences to veterans, first-responders, active-duty military members and their families. Responsible for the BAMC chapter and organization of monthly fishing outings to promote community building and personal healing in a stress-free environment. Responsible for providing safety briefings and contingency plans for emergencies. Managed all aspects of fishing trips, including: shopping and preparing of meals, scouting local locations as well as out of town rivers, transport and maintaining all equipment such as kayaks, trailers, fish and tackle equipment. Responsible for safety drills and teaching water safety. Provided business development by soliciting and managing donations.
S: Matt Lowell
P: 830-660-0462 May contact
20 hrs/w, Volunteer
<ul><li>Duties: While assigned to the Warrior Transition Brigade, volunteered as a handler and scrub nurse for the Surgical Section of the Department of Defense Military Working Dog Veterinary Service. Supported over 900 military working dogs assigned to the 341st Training Squadron, Border Patrol and Customs dogs from around the world. Assisted with patient care for over 250 surgeries, 110 dental prophylaxis, and 65 special endodontic procedures.</li><li>S: MAJ Njac Cabano, DVM</li><li>P: 210-671-7104 May contact</li><li>40 hrs/w, Volunteer</li></ul>
JBSA Lackland Airforce Base
JBSA Lackland
08.2013 - 03.2014
Duties: While assigned to the Warrior Transition Brigade, volunteered as a handler and scrub nurse for the Surgical Section of the Department of Defense Military Working Dog Veterinary Service. Supported over 900 military working dogs assigned to the 341st Training Squadron, Border Patrol and Customs dogs from around the world. Assisted with patient care for over 250 surgeries, 110 dental prophylaxis, and 65 special endodontic procedures.
S: MAJ Njac Cabano, DVM
P: 210-671-7104 May contact
40 hrs/w, Volunteer
<ul><li>Stationed at Joint Base Lewis-McCord, Fort Sam Houston, Deployed to Afghanistan, transitioned from WWB at Fort Sam Houston. Duties: Secured and prepared ammunition on scout vehicles, performed navigation during combat, reported information on terrain and enemy, collected data to classify routes, tunnels and bridges, maintained and stored combat weapons, assisted in reconnaissance missions and engaged the enemy in the field to track and report their activity. Responsibilities also included being in top physical and mental shape to accept challenges and face danger while working as a team. Served as expert gunner (50 cal/mark19), truck commander of section and dismount team member.</li><li>S: MAJ Ben Talbot</li><li>P: May contact</li><li>40 hrs/w, $1,999.50/yr</li></ul>
United States Army
JBSA Fort Sam Houston
03.2010 - 03.2014
Stationed at Joint Base Lewis-McCord, Fort Sam Houston, Deployed to Afghanistan, transitioned from WWB at Fort Sam Houston. Duties: Secured and prepared ammunition on scout vehicles, performed navigation during combat, reported information on terrain and enemy, collected data to classify routes, tunnels and bridges, maintained and stored combat weapons, assisted in reconnaissance missions and engaged the enemy in the field to track and report their activity. Responsibilities also included being in top physical and mental shape to accept challenges and face danger while working as a team. Served as expert gunner (50 cal/mark19), truck commander of section and dismount team member.
S: MAJ Ben Talbot
P: May contact
40 hrs/w, $1,999.50/yr
<ul><li>Duties: Responsible for coordinating the child care center and the front desk for the fitness center. Welcomed and checked-in children with a friendly attitude. Answered incoming phone calls and provided assistance as needed. Maintained first aid and CPR certifications. Filed incident reports as needed and ensured safety measures. Maintained cleanliness and organization in designated areas, ensuring a safe and enjoyable environment for children.</li><li>S: Amanda Winter</li><li>P: 916-781-2323 May contact</li><li>40 hrs/w, $13.35/hr</li></ul>
California Family Fitness
Roseville
08.2005 - 01.2010
Duties: Responsible for coordinating the child care center and the front desk for the fitness center. Welcomed and checked-in children with a friendly attitude. Answered incoming phone calls and provided assistance as needed. Maintained first aid and CPR certifications. Filed incident reports as needed and ensured safety measures. Maintained cleanliness and organization in designated areas, ensuring a safe and enjoyable environment for children.
S: Amanda Winter
P: 916-781-2323 May contact
40 hrs/w, $13.35/hr
<ul><li>Duties: Responsible for supervising teams of up to 5 laborers in home construction and renovation projects. Assisted the owner in all managerial tasks in addition to labor work including: sanding cabinets and all prep work for home remodels. Performed initial estimates and bids, as well as processing billing and invoice paperwork. Was also responsible for maintaining the company truck and inventory of supplies.</li><li>S: Chris Trussell</li><li>P: 916-991-1424 May contact</li><li>40 hrs/w, $20/hr</li></ul>
Painting Plus, Inc.
Elverta
06.2004 - 01.2010
Duties: Responsible for supervising teams of up to 5 laborers in home construction and renovation projects. Assisted the owner in all managerial tasks in addition to labor work including: sanding cabinets and all prep work for home remodels. Performed initial estimates and bids, as well as processing billing and invoice paperwork. Was also responsible for maintaining the company truck and inventory of supplies.
S: Chris Trussell
P: 916-991-1424 May contact
40 hrs/w, $20/hr
Education
Bachelor of Science - Criminal Justice, minor in Forensic Psychology
2023 Magna Cum Laude, Texas State University, 2023 Outstanding Non-Traditional Undergraduate Student, Texas State University, 2012 Purple Heart, 2012 NATO Medal, 2012 Afghanistan Campaign Medal, 2012 Good Conduct Medal, 2012,2013 Army Achievement Medal, 2012, 2013 Army Commendation Medal, 2012 Combat Action Badge, 2010 National Defense Service Medal, 2010 Army Service Ribbon, 2008, 2009 Dean’s List
<ul><li>Duties: Supported local service dog organization, by providing customer service and intake for interested clients. Conducted individual and group training sessions for dogs of various breeds and temperaments. Assessed each dog's behavior and developed tailored training plans. Educated dog owners on effective training techniques, behavior management, and proper care. Monitored progress of dogs in training and adjusted methods as necessary. Collaborated with other staff members to ensure the well-being of all animals in care. Kept accurate records of training sessions, client feedback, and dog progress.</li><li>S: Joan Moss</li><li>P: 210-557-6891 May contact</li><li>20-30 hrs/w, Volunteer</li></ul>
Operation K9
08.2013 - Current
<ul><li>Duties: While assigned to the Warrior Transition Brigade, volunteered as a handler and scrub nurse for the Surgical Section of the Department of Defense Military Working Dog Veterinary Service. Supported over 900 military working dogs assigned to the 341st Training Squadron, Border Patrol and Customs dogs from around the world. Assisted with patient care for over 250 surgeries, 110 dental prophylaxis, and 65 special endodontic procedures.</li><li>S: MAJ Njac Cabano, DVM</li><li>P: 210-671-7104 May contact</li><li>40 hrs/w, Volunteer</li></ul>
JBSA Lackland Airforce Base
08.2013 - 03.2014
<ul><li>Duties: Heroes on the Water is a 501(c)(3) non-profit that provides no-cost therapeutic kayak fishing experiences to veterans, first-responders, active-duty military members and their families. Responsible for the BAMC chapter and organization of monthly fishing outings to promote community building and personal healing in a stress-free environment. Responsible for providing safety briefings and contingency plans for emergencies. Managed all aspects of fishing trips, including: shopping and preparing of meals, scouting local locations as well as out of town rivers, transport and maintaining all equipment such as kayaks, trailers, fish and tackle equipment. Responsible for safety drills and teaching water safety. Provided business development by soliciting and managing donations.</li><li>S: Matt Lowell</li><li>P: 830-660-0462 May contact</li><li>20 hrs/w, Volunteer</li></ul>
Heroes on the Water, BAMC Therapeutic Program
01.2013 - 01.2018
<ul><li>Stationed at Joint Base Lewis-McCord, Fort Sam Houston, Deployed to Afghanistan, transitioned from WWB at Fort Sam Houston. Duties: Secured and prepared ammunition on scout vehicles, performed navigation during combat, reported information on terrain and enemy, collected data to classify routes, tunnels and bridges, maintained and stored combat weapons, assisted in reconnaissance missions and engaged the enemy in the field to track and report their activity. Responsibilities also included being in top physical and mental shape to accept challenges and face danger while working as a team. Served as expert gunner (50 cal/mark19), truck commander of section and dismount team member.</li><li>S: MAJ Ben Talbot</li><li>P: May contact</li><li>40 hrs/w, $1,999.50/yr</li></ul>
United States Army
03.2010 - 03.2014
<ul><li>Duties: Responsible for coordinating the child care center and the front desk for the fitness center. Welcomed and checked-in children with a friendly attitude. Answered incoming phone calls and provided assistance as needed. Maintained first aid and CPR certifications. Filed incident reports as needed and ensured safety measures. Maintained cleanliness and organization in designated areas, ensuring a safe and enjoyable environment for children.</li><li>S: Amanda Winter</li><li>P: 916-781-2323 May contact</li><li>40 hrs/w, $13.35/hr</li></ul>
California Family Fitness
08.2005 - 01.2010
<ul><li>Duties: Responsible for supervising teams of up to 5 laborers in home construction and renovation projects. Assisted the owner in all managerial tasks in addition to labor work including: sanding cabinets and all prep work for home remodels. Performed initial estimates and bids, as well as processing billing and invoice paperwork. Was also responsible for maintaining the company truck and inventory of supplies.</li><li>S: Chris Trussell</li><li>P: 916-991-1424 May contact</li><li>40 hrs/w, $20/hr</li></ul>
Painting Plus, Inc.
06.2004 - 01.2010
Bachelor of Science - Criminal Justice, minor in Forensic Psychology
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc
<ul><li>Daikin Project (Electronics & Consumer Products)</li><li> Developed VILT content and presentations covering technical and non-technical topics.</li><li> Authored video summary scripts and WBT scripts.</li><li> Created assessment question banks and ensured adherence to client guidelines.</li><li> Managed client relationships and project timelines.</li><li> Content creation in English & Hindi. Content conversion from English to Hindi.</li><li>Hyundai Project (Automobile)</li><li> Designed digital training content and presentations for sales and service teams.</li><li> Optimized and restructured business presentations.</li><li> Worked closely with clients to meet requirements.</li><li>Sony Project (Electronics)</li><li> Created VILT presentations for service personnel training.</li><li> Developed online exams and assessments for training sessions.</li><li> Engaged with clients for effective presentation delivery.</li><li>Godrej GCPL VISTAAR Project (FMCG)</li><li> Developed English and Hindi video scripts for training videos.</li><li> Collaborated with SMEs, graphic designers, and audio artists to produce sales training content.</li></ul> at NIIT Ltd.<ul><li>Daikin Project (Electronics & Consumer Products)</li><li> Developed VILT content and presentations covering technical and non-technical topics.</li><li> Authored video summary scripts and WBT scripts.</li><li> Created assessment question banks and ensured adherence to client guidelines.</li><li> Managed client relationships and project timelines.</li><li> Content creation in English & Hindi. Content conversion from English to Hindi.</li><li>Hyundai Project (Automobile)</li><li> Designed digital training content and presentations for sales and service teams.</li><li> Optimized and restructured business presentations.</li><li> Worked closely with clients to meet requirements.</li><li>Sony Project (Electronics)</li><li> Created VILT presentations for service personnel training.</li><li> Developed online exams and assessments for training sessions.</li><li> Engaged with clients for effective presentation delivery.</li><li>Godrej GCPL VISTAAR Project (FMCG)</li><li> Developed English and Hindi video scripts for training videos.</li><li> Collaborated with SMEs, graphic designers, and audio artists to produce sales training content.</li></ul> at NIIT Ltd.