Matthew Stacy

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Supported customers and fielded questions regarding merchandising and pricing.
• Personally managed any unresolved customer issues.
• Answered customer questions regarding merchandise and pricing.
• Assisted customers with food selection, inquiries and order customization requests.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Directed calls to appropriate individuals and departments.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Asked open-ended questions to assess customer needs.
• Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
• Learned, referenced and applied product knowledge information.

• Utilized exceptional communication to connect with customers, assess needs and present solutions.
• Developed and actualized customer service initiatives to decrease wait times.
• Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution. 
• Responded resourcefully to customer requests and concerns.

• Assisted machine operators with finished pieces.
• Set up and operated various machine tools to produce precision parts, maintaining awareness of approximate job completion times.
• Maintained good housekeeping practices on machines and within work area, complying with all company and safety rules and regulations.
• Planned, scheduled and delegated daily work.

• Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution. 
• Responded resourcefully to customer requests and concerns.
• Utilized exceptional communication to connect with customers, assess needs and present solutions.

• Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Communicated instructions to patients or caregivers. 
• Prepared bills for insurance companies. 
• Collected co-payments or full payments from customers.
• Processed incoming drug orders.
• Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Reviewed and verified customer information and insurance provider information.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated extensively with patients by providing them with assistance, support and instructions.

Answered inbound calls regarding the Health Insurance Marketplace and Directed calls to appropriate individuals and departments.

My job responsibilities are listed as and may include more than the following:

• Providing professional customer service to customers.
• Assisting customers with checkout in a fast and timely manner.
• Monitor the other associates to ensure that breaks are taken on time.
• Assist other associates who may have needed my assistance with being a cashier and with bagging.
• Monitored the store during closed hours for floor cleaning to ensure that the floor crew did not steal or abuse product throughout the over night.