Matthew Stafford
Cleveland,TN
Summary
Detail-oriented and dependable professional with a proven track record in manufacturing, leadership, and dynamic customer service environments. Demonstrated ability to streamline processes and enhance operational efficiency while maintaining a strong focus on quality and customer satisfaction. Skilled in fostering teamwork and collaboration, driving results through effective communication and problem-solving. Committed to continuous improvement and dedicated to delivering exceptional outcomes in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Forklift Operator
Volkswagen
Cleveland, TN
08.2025 - Current
- Keep production lines fully supplied with parts and materials to prevent downtime.
- Complete assigned routes on time and verify that all required parts are delivered to the correct locations.
- Communicate with team leads and supervisors about low stock, damaged materials, or potential issues.
- Follow all safety procedures and maintain a clean, organized work area.
- Assist with basic inventory checks and documentation as needed.
Team Lead
Volkswagen
Cleveland, TN
01.2024 - 01.2025
- Monitored production areas and addressed issues quickly to keep multiple lines running without interruption.
- Used SAP and internal computer systems to enter updates, track materials, and document production or downtime issues.
- Served as a go-to person for operators in my area, answering questions and helping solve day-to-day problems.
- Coordinated with other departments to make sure materials, staffing, and equipment needs were met.
- Trained and supported new team members on procedures and best practices.
Assistant Manager
Chick-fil-A
Cleveland, TN
01.2023 - 01.2024
- Assisted with daily store operations, including opening/closing procedures and shift management.
- Handled cash, deposits, and register reconciliations with a high level of accuracy.
- Created and adjusted shift schedules to ensure proper coverage during peak times.
- Trained team members on customer service standards, food safety, and company procedures.
- Resolved customer concerns professionally and maintained a positive, service-focused environment.
Assistant Manager
Five Guys
Cleveland, TN
01.2021 - 01.2023
- Supported the General Manager in overseeing day-to-day restaurant operations.
- Monitored inventory levels, placed or assisted with orders, and helped track waste and usage.
- Completed basic paperwork and reports related to sales, labor, and store performance.
- Coached and developed team members to maintain quality, speed, and cleanliness standards.
- Ensured compliance with health, safety, and cleanliness requirements at all times.
Education
GED -
Reach Adult School
Cleveland, TN01-2013
Skills
- Data entry & computer skills (Microsoft Office / Google Workspace / SAP)
- Inventory tracking & stock management
- Documenting and reporting issues accurately
- Time management & multitasking in fast-paced environments
- Customer service & professional communication
- Team leadership, training, and coaching
- Problem solving and troubleshooting day-to-day issues
- Safety-focused and reliable; strong attendance and work ethic
- Team player
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Warehouse operations
- Warehouse safety
Timeline
Forklift Operator
Volkswagen
08.2025 - Current
Team Lead
Volkswagen
01.2024 - 01.2025
Assistant Manager
Chick-fil-A
01.2023 - 01.2024
Assistant Manager
Five Guys
01.2021 - 01.2023
GED -
Reach Adult School