Matthew St. Ann
Simi Valley,California
Summary
Experienced with account management and client relationship development. Utilizes planning and market insights to drive business growth and retention. Track record of enhancing client satisfaction through personalized solutions and effective communication.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication
Overview
7
7
years of professional experience
Work History
New Account Developer
Coast to Coast Computer Products
06.2024 - Current
- Established trust-based relationships with key stakeholders within client organizations, enhancing overall partnership success.
- Negotiated favorable contract terms with clients, securing long-term partnerships and increasing profitability.
- Leveraged data analytics tools to track account performance, identifying areas for improvement or further growth opportunities.
- Analyzed and understood customer needs and trends to help financial growth.
- Enhanced client satisfaction by identifying their needs and providing tailored account solutions.
- Provided exceptional customer support, resolving issues promptly and professionally.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services.
Host, Cashier, Busser, and a Server
Chi Chi's Pizza
10.2022 - Current
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders.
- Answer questions or make recommendations for complementary products.
- Basic math.
- Communication.
- Customer service.
- Problem-solving.
- Teamwork.
- Ability to multitask.
- Attention to detail.
- Stamina.
Sandwich Artist/Cashier
Jersey Mike's
09.2021 - 01.2022
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Greeted guests, promoted specials and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Sandwich Artist
Subway restaurant
04.2018 - 05.2019
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice and trim food.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
GED -
Simi Valley Institute
Simi Valley, CA06-2019
Skills
- Customer service
- Food service
- Time management
- Restaurant experience
- Guest services
- Upselling strategies
- Goal oriented
- Cold calling
- Performance tracking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Effective communication
- Adaptability and flexibility
- Decision-making
Timeline
New Account Developer
Coast to Coast Computer Products
06.2024 - Current
Host, Cashier, Busser, and a Server
Chi Chi's Pizza
10.2022 - Current
Sandwich Artist/Cashier
Jersey Mike's
09.2021 - 01.2022
Sandwich Artist
Subway restaurant
04.2018 - 05.2019
GED -
Simi Valley Institute
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