MATTHEW STANTON
Dracut,MA
Summary
Adept at driving operational excellence and fostering strategic partnerships, my tenure at EF Go Ahead Tours highlighted my ability to streamline processes and enhance sales operations. Leveraging skills in CRM software and relationship building, I consistently delivered cost savings and improved customer satisfaction. My proactive approach and collaborative spirit have been instrumental in achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Operations and Events Specialist
Teledyne Flir Commercial Systems
Hudson, NH
01.2024 - Current
- Negotiated contracts with vendors, resulting in cost savings for organization
- Analyzed customer needs and recommended appropriate products or services
- Established relationships with key industry influencers, fostering strategic partnerships
- Coordinated events, including planning logistics, managing budgets, and overseeing execution
- Assisted customers in troubleshooting technical issues, providing exceptional customer service
Advertiser Services Consultant
CJ
Waltham, Massachusetts
01.2023 - 01.2024
- Handled front-line technical assistance for CJ advertiser clients and associated account teams.
- Collaborated with cross-functional teams, including Legal, Finance, and Client Integration, to streamline processes.
- Delivered support on contractual processes
- Provided support for tracking technology and internal process troubleshooting.
- Provided high-level best practices to self-service advertisers for program and technology management
Sales Operations Manager
EF Go Ahead Tours
Boston, Massachusetts
06.2021 - 11.2023
- Managed a team of specialists with a goal of streamlining specialized flight and operations requests for customers while also growing flight package sales
- Implemented various strategies to help increase retention and rebooking rates
- Created and conducted onboarding trainings for Sales, Service and Operations employees
- Conducted regular one on one meetings, and performance reviews.
- Acted as a senior emergency support manager for Go Ahead's on-tour support team
- Created sales forecasts and reported on actual sales performance against targets
Sales Operations Coordinator
EF Go Ahead Tours
Boston, Massachusetts
11.2019 - 06.2021
- Facilitated specialized customer operational requests from Sales and Service teams
- Developed training content tailored for Sales and Service teams, addressing regional processes.
- Supported the inventory analyst in handling canceled tours and rebooked travelers
- Delivered feedback to managers on process improvements for handling customer requests, cancellations and rebookings.
- Offered immediate assistance to travelers in need as part of an on-tour operations team.
Student Experience Coordinator
EF Gap Year
Boston, Massachusetts
05.2018 - 11.2019
- Contributed to the start-up and launch of an entirely new product within EF
- Screened all Gap Year applicants via phone interview and managed all customer accounts using Salesforce
- Coordinated shipping logistics for all program materials as well as travel logistics for students attending Gap Year experiences around the world
Regional Coordinator
EF Educational Tours
Boston, Massachusetts
03.2015 - 05.2018
- Facilitated requests from a leading regional sales team in managing accounts.
- Managed schedules and deadlines for multiple projects simultaneously
- Engaged with educators, parents, and students to share information on global travel opportunities.
- Identified opportunities for cost savings through improved efficiency.
- Provided mentorship to colleagues in sales support roles.
- Resolved customer complaints or answered customers' questions.
Education
B.A. - Communications
Plymouth State University
Skills
- Management
- Sales Operations
- Account Management
- Creative Problem Solving
- Collaboration
- Self-starter
- Communication
- Staff education and training
- De-escalation
- CRM software
- Multitasking and organization
- Relationship building
Languages
English
Timeline
Operations and Events Specialist
Teledyne Flir Commercial Systems
01.2024 - Current
Advertiser Services Consultant
CJ
01.2023 - 01.2024
Sales Operations Manager
EF Go Ahead Tours
06.2021 - 11.2023
Sales Operations Coordinator
EF Go Ahead Tours
11.2019 - 06.2021
Student Experience Coordinator
EF Gap Year
05.2018 - 11.2019
Regional Coordinator
EF Educational Tours
03.2015 - 05.2018
B.A. - Communications
Plymouth State University
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