Matthew Starr
Oak Ridge,TN
Summary
Skilled Journeyman Electrician with expertise in commercial & industrial construction. Familiar with MCC's, VFD's, PLC's, and HVAC. Methodical professional with meticulous attention to detail and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Journeyman Electrician
Tennessee Associated Electric
08.2018 - Current
- Completed rough-in, termination, and underground work.
- Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
- Repaired and installed new fixtures, wiring, circuits, and motors.
- Tested electrical systems and components for continuity, current, voltage and resistance.
- Trained junior electrical professionals on proper procedures.
- Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
- Evaluated existing electrical systems for maintenance, repair, and update requirements.
- Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
Customer Service Representative
Advance Financial 247
12.2013 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
CNA
The Courtyards Senior Living
06.2012 - 12.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Representative
Comcast
11.2010 - 06.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sitel
01.2007 - 11.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Oak Ridge High School
Oak Ridge, TN05.2002
Skills
- Electrical Repair
- Equipment Maintenance
- Equipment Troubleshooting
- Commercial Construction
- Equipment Installation
- System Testing
- Hand and Power Tools
- Schematic and Blueprint Interpretation
- Diagnosis and Testing
Certification
- Certified In Electrical Construction
- Certified In Commercial and Industrial Electricity
- Certified In Alternate Energy and Process Control
- Certified In EV
Timeline
Journeyman Electrician
Tennessee Associated Electric
08.2018 - Current
Customer Service Representative
Advance Financial 247
12.2013 - 08.2018
CNA
The Courtyards Senior Living
06.2012 - 12.2013
Customer Service Representative
Comcast
11.2010 - 06.2012
Customer Service Representative
Sitel
01.2007 - 11.2010
High School Diploma -
Oak Ridge High School
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