Summary
Overview
Work History
Education
Timeline
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MATTHEW STATON

Greensboro,NC

Summary

With over 15 years of extensive experience in the commercial and retail facility services industry, I specialize in janitorial operations, vendor management, and strategic client relationship management. As a results-oriented leader committed to excellence and collaborative team-building, I excel in leveraging client relationships and proactive communication to enhance service quality and client satisfaction. I am actively seeking a management position where I can utilize my expertise in operations, team development, and client relations to drive organizational success.

Overview

15
15
years of professional experience

Work History

Regional Operations Manager – Education

MFM Industries
08.2023 - Current
  • Direct oversight of management operations teams and payroll administrators within the education division.
  • Serve as primary liaison with clients and points-of-contact (POCs), ensuring ongoing communication and relationship cultivation for contract renewals.
  • Negotiate and manage contract addendums, addressing operational requirements to optimize service delivery.
  • Manage budgets, oversee financial controls, and optimize expenditures for maximum profitability.
  • Implement strategies to enhance productivity, improve service quality, and foster client retention.
  • Monitor and drive revenue growth through effective leadership and strategic client engagement.

Senior Area Manager – NC/SC/GA

Kellermeyer Bergensons Services
03.2015 - 02.2023
  • Oversaw daily operations ensuring adherence to service level agreements (SLAs) and organizational standards.
  • Managed work order systems, prioritizing client requests, and coordinating efficient resolution with local managers.
  • Facilitated strategic project planning, provided client status updates, and ensured timely completion of projects.
  • Conducted regular travel and on-site audits to uphold quality assurance standards.
  • Collaborated closely with senior executives to analyze financial performance and identify revenue-enhancing opportunities.
  • Led regional hiring initiatives and advertising campaigns, aligning talent acquisition with business goals.
  • Optimized inventory and supply ordering processes to maintain operational efficiency.
  • Conducted performance reviews and regular strategic alignment meetings to ensure team cohesion and goal attainment.

Project Manager – Janitorial Services

Kellermeyer Bergensons Services
12.2010 - 03.2015
  • Traveled to client locations to provide immediate operational support and leadership during site launches and staffing transitions.
  • Managed recruitment initiatives, including running targeted advertising campaigns, interviewing, hiring, and onboarding processes.
  • Built and trained high-performing teams to successfully meet client expectations and operational standards.
  • Collaborated directly with clients, maintaining continuous communication to ensure alignment with service expectations and satisfaction.
  • Developed and implemented processes for effective site hand-off to local management teams, ensuring sustainability and ongoing operational success.

Education

Associate of Science - Computer Science

Ohio University
Athens, OH
05-2012

High School Diploma -

Ironton High SChool
Ironton, OH
05.2010

Timeline

Regional Operations Manager – Education

MFM Industries
08.2023 - Current

Senior Area Manager – NC/SC/GA

Kellermeyer Bergensons Services
03.2015 - 02.2023

Project Manager – Janitorial Services

Kellermeyer Bergensons Services
12.2010 - 03.2015

Associate of Science - Computer Science

Ohio University

High School Diploma -

Ironton High SChool

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