Matthew Steele
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Manager
Autopart International
10.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Introduced new products to meet customer demand and increase profits.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
Manager / TSM {Territory Sales Manager}
AutoZone
07.2011 - 09.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Drove team revenue totals by bringing in top sales numbers.
- Established and maintained 300 accounts, expanding territory by 6.2 million in sales a year by growing relationships with all my accounts.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Built relationships with customers and community to establish long-term business growth.
Owner /Manager
Car Go Clean
11.2000 - 07.2011
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
Education
High School Diploma -
South Stokes High School
Walnut Cove, NC07.1994
Skills
- Expense Tracking
- Sales Planning
- Strategic Account Development
- Call Management
- Scheduling
- Product Knowledge
- Active Listening
- Problem Resolution
- Multi-Line Phone Talent
- Product Sales
- Customer Service
- Sales Closing
Computers, Phones, iPad. I love all electronics
I love learning new things. I have a passion for all new tech coming out in the market. I enjoy getting the latest Electronics if it is just getting a new iPhone and learning all the new features.
Timeline
Manager
Autopart International
10.2023 - Current
Manager / TSM {Territory Sales Manager}
AutoZone
07.2011 - 09.2022
Owner /Manager
Car Go Clean
11.2000 - 07.2011
High School Diploma -
South Stokes High School
Similar Profiles
Nathaniel CoteNathaniel Cote
Branch Operations Manager at Autopart InternationalBranch Operations Manager at Autopart International
Troy DunbarTroy Dunbar
Outbounder/Operational Assistant at Autopart InternationalOutbounder/Operational Assistant at Autopart International
JOHN LAUGHLINJOHN LAUGHLIN
Manager at Autopart InternationalManager at Autopart International