Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Steen

Matthew Steen

Morris,MN

Summary

Organized Quality Control Supervisor with many years of managerial experience in customer service and leadership. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.

Customer-focused manager with many years of experience in Servant Leadership. Successful at internal audits and correctly forecasting product markets for accurate supplying. Skilled at working with customers and clients to ensure fantastic service.

Personable Quality Control Supervisor with 3 years of Oldcastle experience maintaining established quality standards.

Motivated Servant Leader dedicated to teaching teams how to properly inspect products for defects. Praised for detailed inspections and consistent employee management.

Dependable individual seeking an opportunity to apply technical and interpersonal skills in a position within an established organization. Highly skilled in quality, customer service, and Servant Leadership. Exemplary workplace focus and attention to detail.

Overview

26
26
years of professional experience

Work History

Regional Quality Manager

Oldcastle Infrastructure
Hancock, MN
03.2021 - Current
  • Made suggestions with regard to procedures, standards and equipment to facilitate work and maintain product quality.
  • Developed new QA methods to resolve problems efficiently.
  • Kept up to date on DOT compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
  • Conducted inspections with quality control team members.
  • Scheduled priorities, equipment, workstations and staff members to meet goals on time.
  • Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards.
  • Executed written quality control protocols, gathered data and generated reports with support of team members.
  • Generated detailed and accurate inspection and testing reports according to current good manufacturing practices.
  • Initiated and implemented standards and methods for inspection, testing and evaluation.
  • Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies.
  • Supported product launch activities and continuous improvement initiatives in cross-functional and collaborative environment.
  • Assessed Oldcastle systems for safety and operability, identified areas of weakness and implemented changes to promote improvement.
  • Investigated and determined the cause of faulty work.
  • Conducted monthly QC meetings to help consistency in teamwork.
  • Kept up to date on DOT, ACPA, NPCA, ASTM, AASHTO compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
  • Supported multiple Oldcastle Precast QC departments by distributing assignments, providing technical instruction and answering personnel questions.
  • Engaged in client service by assisting with product issues, working to resolve conflicts and processing warranty claims.
  • Created and wrote manuals on production processes for new employees, adapting standard operating procedures to consistently achieve the highest quality standards.

Business Owner/Operator

Morris Karate LLC
Morris, MN
05.2009 - 05.2021
  • Started Morris Karate LLC and developed policies and procedures for a Martial Arts business.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Determined pricing services based on costs and competition.
  • Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
  • Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
  • Instructed students in martial arts skills and demonstrated appropriate use of techniques.
  • Instilled discipline and respect in students, as well as proper dojang etiquette.
  • Instructed on core discipline principles and key fighting strategies to students of various skill tiers.
  • Maintained full schedule of classes for groups of different ability levels and end goals.
  • Applied training and motivational techniques to prepare students for competitions.
  • Educated students using customized teaching methods and hands-on curriculum.
  • Developed and deployed oral and written assessment strategies for optimal review of student abilities.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Prepared and administered tests and assessments to track and monitor academic performance.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Planned classes focusing on instruction, demonstration and work time.
  • Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
  • Guided students through proper breathing, stance and fighting forms.
  • Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.

Buyer

Superior Industries
Morris, MN
01.2011 - 03.2021
  • Researched competitors and sourced new vendors.
  • Reviewed work order demand from MRP to support company requirements.
  • Worked with suppliers to expedite open purchase orders and shipments in-transit.
  • Synchronized supply chain inventory with customer demand to mitigate excess and obsolete inventory.
  • Negotiated with selected suppliers to obtain lowest unit cost.
  • Maintained supplier relationships to improve lead time, cost and quality.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Analyzed and completed supplier performance reviews, addressing corrective actions.
  • Organized inventory for multiple locations and diversified product selections.
  • Tracked shipments to ensure delivery on time and in excellent condition.
  • Negotiated with vendors and suppliers and administered contracts.
  • Purchased the highest quality products for the lowest possible price.
  • Researched sources of supply and services to maintain flexibility, high quality and competitive pricing.
  • Participated in supplier calls to define component deliveries, meeting scheduled production dates.
  • Evaluated quotations received from prospective suppliers to award purchase orders.

ACN Independent Representative

ACN
Morris, MN
03.2010 - 05.2012
  • Built relationships, earning client trust through listening to drive sales.
  • Processed customer orders and collected payment information.
  • Answered questions and resolved concerns for customer support.
  • Promoted organization's products and services through various social media and email channels.
  • Conveyed value proposition to persuade clients.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Conducted outreach calls, promoting brand and encouraging purchases.

Restaurant Manager / C.O.O.

McDonald's / Steen Enterprises LLC
Morris, MN
01.1998 - 01.2011
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Updated computer systems with new pricing and daily food specials.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

Education

Associate of Applied Science - Law Enforcement

Ridgewater College
Willmar, MN
05.2005

Hamburgerology - Restaurant Management

Hamburger University
Chicago IL
05.2001

Skills

  • Strong Work Ethic
  • Customer Service
  • Attention to Detail
  • Time Management
  • Critical Thinking
  • Team Collaboration
  • Complex Problem Solving
  • Performance Monitoring
  • Product Inspections
  • Complaint Resolution
  • Test Result Interpretation
  • Report Writing
  • Staff Supervision
  • Product Development
  • Personnel Training including Coaching and Leadership Development
  • Business Administration
  • Focused on Quality
  • Excellent Communication Skills
  • Relationship Building
  • Recruiting and Hiring
  • Performance Evaluations
  • Salesforce Software
  • Complex Project Negotiations
  • Conflict Resolution
  • First Aid/CPR
  • Microsoft Office
  • Contract Negotiation
  • Program Monitoring and Tracking
  • Employee Interviewing
  • Technical Support and Assistance
  • Team Training
  • Friendly, Positive Attitude
  • Active Listening
  • Team Building
  • Microsoft SharePoint
  • Google Drive Suite
  • Microsoft Forms
  • Microsoft Planner

Timeline

Regional Quality Manager

Oldcastle Infrastructure
03.2021 - Current

Buyer

Superior Industries
01.2011 - 03.2021

ACN Independent Representative

ACN
03.2010 - 05.2012

Business Owner/Operator

Morris Karate LLC
05.2009 - 05.2021

Restaurant Manager / C.O.O.

McDonald's / Steen Enterprises LLC
01.1998 - 01.2011

Associate of Applied Science - Law Enforcement

Ridgewater College

Hamburgerology - Restaurant Management

Hamburger University

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Matthew Steen