Matthew Steinback, MS
Senior Healthcare & Business Professional
Gorham,ME
Summary
High-achieving senior leader with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Regional Director of Operations
Armor Healthcare
Miami, FL
2023.05 - Current
- Successful oversight of all healthcare operations for contracts within four different states (Maine, Ohio, Florida, and Utah)
- Responsible for over 600 FTEs of both healthcare and non-licensed personnel
- Budgetary responsibility for over $50 million in annual revenue
- Supported site leadership staff in navigating challenging communications with respective clients, leading to improved relationships and process improvements
- Traveled three out of four weeks of the month to initiate contact with employees and clients and to improve contractual relationships and streamline efficiencies
- Successful remote and/or in-person attendance and participation in five daily meetings regarding important site updates
- Ensured site compliance with federal, state, and local regulators to ensure 100% compliance with related standards
Health Services Administrator
Armor Healthcare
Portland, ME
2020.09 - 2023.05
- CAO oversite of operational, financial, and human resource functions for over 60 FTEs of healthcare and administrative staff
- Successful management of a $4.2 million annual operating budget staying within contractual obligations
- Reduced budgetary costs by 30% in FYs 2020 - 2022
- Designed and implemented policies and procedures leading to a 400% increase in patients receiving standard-of-care medications to treat their healthcare issues
- Spearheaded regulatory issues, leading to a 97% NCCHC re-accreditation score in 2020
- Assisted in the transition to a improved electronic management system for FY 2023 - 2024
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures. leading to a 99% rating from the ACA
Clinical Director & Strategic Workforce Planning Officer
Baymark Health Services
Portland, ME
2019.08 - 2020.08
- Responsible for multi-site healthcare operations and personnel providing integrated healthcare services to patients in central and southern Maine
- Implemented a successful orientation training program which resulted in a 40% increase in employee retention compared to the previous fiscal year.
- Identified and resolved major barriers to the hiring process, resulting in a 50% faster time-to-hire
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Developed, implemented, revised, and evaluated policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Program Director
Wellpath
Windham, ME
2015.07 - 2019.06
- Provided ongoing direction and leadership for program operations at two large sites.
- Monitored program performance to identify areas for improvement, leading to a 95% compliance rating for FY
- Developed and implemented program evaluation systems to assess program impact, leading to 75% reduced recidivism rates for program completers at determined intervals
- Monitored programming trends to keep content relevant and up-to-date, leading to the implementation of cost-effective evidence-based programming.
State Director
Spectrum Health Systems
Windham, ME
2013.06 - 2015.07
- Successfully managed financial, operational and human resources at six sites with over 75 FTEs to optimize business performance
- Established and maintained strong relationships with customers, vendors and strategic partners, leading to a second contract extension
- Formulated and executed strategic initiatives to improve service offerings
- Monitored key business risks and established risk management procedures
- Successfully negotiated the acquisition of the contract with another vendor in June 2015, leading to a 98% employee retention rate
Program Manager
Central Maine Counseling Services
Lewiston, ME
2010.03 - 2013.06
- Successfully managed and supervised clinical and daily operations for 4 intensive programs, complying with policies and regulations.
- Increased the billable services by 100% through expanding the program to serve residents at a second facility
- Maintained a 98% client compliance rate, leading to a 33% increase in 3rd party payor billing
Chief Operating Officer
M.S. Consulting, Inc
Asheville, NC
2006.06 - 2009.06
- Led operational oversight and budgetary supervision for 11 contracts, totaling greater than $50 million in private equity funds
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Initiated strategy to drive company growth and increase market share and profitability.
Education
Master of Science - Psychology
Walden University
Remote 2012.05 - 2014.05
Bachelor of Science - Psychology, Business Administration
Appalachian State University
Boone, NC 2002.08 - 2006.12
Skills
Relationship building and retention
Performance metrics analysis
Strategic planning and execution
Process improvements
Cost analysis and savings
Workforce improvements
Financial leadership
Operations oversight
Capital spending
Performance Analysis
Client account management
Coaching and mentoring
Budget development
Affiliations
- Board Member of the Cumberland County Government COVID 19 Task Force
- Professional member of the Human Resource Certification Institute (HRCI) & Society for Human Resource Management (SHRM)
- Little league baseball/softball coach, Gorham Recreation
- Big Brother Program – Big Brothers/Big Sisters of Southern Maine
- American Cancer Society – Fundraising Member
- St. Jude Children’s Research Hospital – Fundraising Member
- Barbara Bush Children’s Hospital – Fundraising Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Regional Director of Operations
Armor Healthcare
2023.05 - Current
Health Services Administrator
Armor Healthcare
2020.09 - 2023.05
Clinical Director & Strategic Workforce Planning Officer
Baymark Health Services
2019.08 - 2020.08
Program Director
Wellpath
2015.07 - 2019.06
State Director
Spectrum Health Systems
2013.06 - 2015.07
Master of Science - Psychology
Walden University
2012.05 - 2014.05
Program Manager
Central Maine Counseling Services
2010.03 - 2013.06
Chief Operating Officer
M.S. Consulting, Inc
2006.06 - 2009.06
Bachelor of Science - Psychology, Business Administration
Appalachian State University
2002.08 - 2006.12