Matthew Steinback, MS
Senior Healthcare & Business Professional
Gorham,ME
Summary
High-achieving senior leader with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Regional Director of Operations
Armor Healthcare
Miami, FL
05.2023 - Current
- Successful oversight of all healthcare operations for contracts within four different states (Maine, Ohio, Florida, and Utah)
- Responsible for over 600 FTEs of both healthcare and non-licensed personnel
- Budgetary responsibility for over $50 million in annual revenue
- Supported site leadership staff in navigating challenging communications with respective clients, leading to improved relationships and process improvements
- Traveled three out of four weeks of the month to initiate contact with employees and clients and to improve contractual relationships and streamline efficiencies
- Successful remote and/or in-person attendance and participation in five daily meetings regarding important site updates
- Ensured site compliance with federal, state, and local regulators to ensure 100% compliance with related standards
Health Services Administrator
Armor Healthcare
Portland, ME
09.2020 - 05.2023
- CAO oversite of operational, financial, and human resource functions for over 60 FTEs of healthcare and administrative staff
- Successful management of a $4.2 million annual operating budget staying within contractual obligations
- Reduced budgetary costs by 30% in FYs 2020 - 2022
- Designed and implemented policies and procedures leading to a 400% increase in patients receiving standard-of-care medications to treat their healthcare issues
- Spearheaded regulatory issues, leading to a 97% NCCHC re-accreditation score in 2020
- Assisted in the transition to a improved electronic management system for FY 2023 - 2024
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures. leading to a 99% rating from the ACA
Clinical Director & Strategic Workforce Planning Officer
Baymark Health Services
Portland, ME
08.2019 - 08.2020
- Responsible for multi-site healthcare operations and personnel providing integrated healthcare services to patients in central and southern Maine
- Implemented a successful orientation training program which resulted in a 40% increase in employee retention compared to the previous fiscal year.
- Identified and resolved major barriers to the hiring process, resulting in a 50% faster time-to-hire
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Developed, implemented, revised, and evaluated policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Program Director
Wellpath
Windham, ME
07.2015 - 06.2019
- Provided ongoing direction and leadership for program operations at two large sites.
- Monitored program performance to identify areas for improvement, leading to a 95% compliance rating for FY
- Developed and implemented program evaluation systems to assess program impact, leading to 75% reduced recidivism rates for program completers at determined intervals
- Monitored programming trends to keep content relevant and up-to-date, leading to the implementation of cost-effective evidence-based programming.
State Director
Spectrum Health Systems
Windham, ME
06.2013 - 07.2015
- Successfully managed financial, operational and human resources at six sites with over 75 FTEs to optimize business performance
- Established and maintained strong relationships with customers, vendors and strategic partners, leading to a second contract extension
- Formulated and executed strategic initiatives to improve service offerings
- Monitored key business risks and established risk management procedures
- Successfully negotiated the acquisition of the contract with another vendor in June 2015, leading to a 98% employee retention rate
Program Manager
Central Maine Counseling Services
Lewiston, ME
03.2010 - 06.2013
- Successfully managed and supervised clinical and daily operations for 4 intensive programs, complying with policies and regulations.
- Increased the billable services by 100% through expanding the program to serve residents at a second facility
- Maintained a 98% client compliance rate, leading to a 33% increase in 3rd party payor billing
Chief Operating Officer
M.S. Consulting, Inc
Asheville, NC
06.2006 - 06.2009
- Led operational oversight and budgetary supervision for 11 contracts, totaling greater than $50 million in private equity funds
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Initiated strategy to drive company growth and increase market share and profitability.
Education
Master of Science - Psychology
Walden University
Remote 05.2012 - 05.2014
Bachelor of Science - Psychology, Business Administration
Appalachian State University
Boone, NC 08.2002 - 12.2006
Skills
Relationship building and retention
Affiliations
- Board Member of the Cumberland County Government COVID 19 Task Force
- Professional member of the Human Resource Certification Institute (HRCI) & Society for Human Resource Management (SHRM)
- Little league baseball/softball coach, Gorham Recreation
- Big Brother Program – Big Brothers/Big Sisters of Southern Maine
- American Cancer Society – Fundraising Member
- St. Jude Children’s Research Hospital – Fundraising Member
- Barbara Bush Children’s Hospital – Fundraising Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Regional Director of Operations
Armor Healthcare
05.2023 - Current
Health Services Administrator
Armor Healthcare
09.2020 - 05.2023
Clinical Director & Strategic Workforce Planning Officer
Baymark Health Services
08.2019 - 08.2020
Program Director
Wellpath
07.2015 - 06.2019
State Director
Spectrum Health Systems
06.2013 - 07.2015
Master of Science - Psychology
Walden University
05.2012 - 05.2014
Program Manager
Central Maine Counseling Services
03.2010 - 06.2013
Chief Operating Officer
M.S. Consulting, Inc
06.2006 - 06.2009
Bachelor of Science - Psychology, Business Administration
Appalachian State University
08.2002 - 12.2006