Matthew Steinbock
Overland Park
Summary
Retail professional with comprehensive background in store operations and customer service. Known for achieving high operational standards and fostering positive customer interactions. Highly collaborative team member focused on delivering results and adapting to changing business needs through effective communication and leadership.
Overview
13
13
years of professional experience
Work History
Certified Store Operator
The UPS Store
01.2017 - Current
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained new staff on operational procedures and customer service standards.
- Oversaw cash handling processes, maintaining accuracy during transactions.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Assisted in scheduling staff shifts to optimize workforce efficiency and coverage.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Conducted regular inventory audits to identify discrepancies and reduce waste.
- Managed supply chain effectively to ensure adequate stock levels during peak seasons.
- Developed and maintained strong relationships with vendors for timely delivery of products and favorable pricing.
- Promoted a positive work culture through effective communication, employee recognition, and team-building activities.
- Conducted regular staff training sessions to ensure consistent high-quality customer service from all team members.
- Managed daily store operations, including opening and closing procedures, cash handling, and employee scheduling.
- Achieved monthly sales targets consistently by motivating employees with incentives programs.
- Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
- Ensured compliance with company policies as well as local, state, and federal regulations pertaining to retail operations.
- In charge in recruiting, hiring and training of team members.
Stocker/Loader
UPS
06.2014 - 08.2014
- Coordinated with team members in executing the removal or addition of packaged content from UPS trucks and tailored the warehouse to fit company standards
Server
Gourmet Grocer Catering
04.2014 - 08.2014
- Worked with a team of 10-15 employees in the process of food preparation for wedding, luncheons, reunions, etc.
- In trust of food preparation, checking sanitation conditions, and addressing any concerns of the guests
Customer Service
Cosentino’s Price Chopper
05.2013 - 05.2014
- Computed total sales in each register to ensure that it matches the amount actually in the register
- Established and coordinated work schedules with fellow employees
- Assist customers through any difficulties or questions
Education
Bachelor of Science - Business Administration
Kansas State University (KSU)
Manhattan, Kansas05-2027
Skills
- Health and safety compliance
- Stock replenishment
- Scheduling and rostering
- Store maintenance
- Budgeting and finance
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team building and leadership
- Work Planning and Prioritization
Timeline
Certified Store Operator
The UPS Store
01.2017 - Current
Stocker/Loader
UPS
06.2014 - 08.2014
Server
Gourmet Grocer Catering
04.2014 - 08.2014
Customer Service
Cosentino’s Price Chopper
05.2013 - 05.2014
Bachelor of Science - Business Administration
Kansas State University (KSU)