Matthew Stenquist
Oklahoma City,OK
Summary
Strategic, results-oriented leader with proven track record in driving organizational success and fostering team collaboration while building and maintaining business relationships through strong communication and project management expertise. Consistent track record of developing and implementing high-impact strategies, increasing client engagement, and adapting to changing business environments.
Overview
14
14
years of professional experience
Work History
Executive Paycom Specialist
Paycom
11.2021 - Current
- Serve as Paycom client’s primary point of contact, guiding them through optimizing and fully adopting usage in the system.
- Drive client retention and long-term software engagement through personalized recommendations and trusted consultative relationships.
- Tailor client configuration of all Paycom modules to meet their specific and evolving business goals and needs.
- Pre-plan, strategize, and conduct strategic consultations to improve internal processes, streamline compliance, and increase ROI.
- Provide advanced support and training across Payroll, Benefits, Time Management, General Ledger, and all other Paycom modules.
- Proactively review and analyze account data and user behavior to identify risks and recommend solutions.
- Served as a mentor for new hires to guide and train on Paycom systems, service delivery, and best practices.
- Consistently rank among the top of the department in perfect score, 5 out of 5 client satisfaction surveys.
Customer Success Representative
Tailwind
07.2020 - 08.2021
- Received inbound emails and video messages from SaaS members about billing questions or support, as well as members considering cancelling where I would empathize with the member’s concerns and try to rectify them or make tailored suggestions to try to retain their business.
- Aided members who reported issues with our service by working through extensive troubleshooting steps and possible escalation and official bug reporting if needed.
- Responsible for all members with unpaid upgraded services on their billing by resolving payment issues.
- Responsible for handling all company chargeback claims, conducting thorough investigations into whether each claim is valid or not.
Verizon Mobile Expert, LG Home Theater Expert, and Geek Squad Manager
Best Buy
03.2016 - 07.2020
- Conducted face-to-face assistance, helping customers find solutions for a variety of technology needs.
- Performed merchandise receiving and inventory functions.
- Tripled Verizon Wireless sales in three months by coaching key sales tactics and Verizon benefit s to team, as well as educating customers, leading to being the top Verizon Expert in the district.
- Identified low LG sales on mid and low-tier models, coached team on product knowledge and focused on those while increasing premium sales, leading to being the top LG Expert in the company.
- As the lead salesperson in the department, worked with management to develop new sales pitches for several products and services, leading to being the top Home Theater department in the company.
- As Geek Squad Manager, responsible for recruiting, staffing, onboarding, and training a team of Geek Squad agents capable of identifying client technology issues, educating those clients, and either repairing or coming to a solution on the best resolution for any given issue.
Account Representative and District Sales Manager
4 Leaf Solutions
03.2015 - 01.2016
- Developing sales leads through a variety of methods, including cold calling potential clients.
- Receive inbound calls from existing customers in order to troubleshoot equipment and answer billing and other questions.
- Conducted face to face presentations throughout the state in order to evaluate customer needs and close the deal.
- Closer of the month for a record four months in a row.
- Promoted to District Sales Manager after 6 months, the quickest promotion in company history.
Leveraged Sales Representative
AT&T
11.2011 - 03.2015
- Responsible for analyzing business customers current technology needs, preparing comprehensive solutions, presenting options and educating customers about our solutions, completing customer contracts, and following-up with customers to ensure satisfaction.
- Consistently performed in a fast-paced environment where meeting deadlines, goals, and team objectives is paramount.
- Consult with customers to determine their needs and recommend/sell a variety of products and services catered to them and their business.
- Reliably meets and exceeds sales and customer service quotas.
Education
Some College - General Studies
Tulsa Community College
Tulsa County, OK12.2016
Certificate of Completion - Broadcast Sound Engineering
Tulsa Technology Center-Riverside Campus
Tulsa County, OK05.2011
High school diploma - General Studies
Owasso High School
Owasso, OK05.2011
Skills
- Management
- Outlook
- Scheduling
- Business Analysis
- Employee Orientation
- Cold Calling
- Salesforce
- Computer Networking
- Microsoft Office Suite (Word, Excel, PowerPoint, etc)
- Time Management
- Troubleshooting
- Interviewing
- Leadership Experience
- Customer Service
- Cash Handling
- Account Management
- Process Improvement
- Quality Assurance
- Business Development
- Problem-solving
- Conflict management
- Client relationship management
- Software implementation
- Process optimization
- Data analysis
Accomplishments
- Consistently ranked among the top of the department in number of perfect CSAT survey scores.
- Selected as a mentor for new hires to guide and train on Paycom systems, service delivery, and best practices.
- Selected as a floating trainer to train employees in all departments across various areas as a Paycom Product Configuration Partner class trainer able to train in all areas.
Timeline
Executive Paycom Specialist
Paycom
11.2021 - Current
Customer Success Representative
Tailwind
07.2020 - 08.2021
Verizon Mobile Expert, LG Home Theater Expert, and Geek Squad Manager
Best Buy
03.2016 - 07.2020
Account Representative and District Sales Manager
4 Leaf Solutions
03.2015 - 01.2016
Leveraged Sales Representative
AT&T
11.2011 - 03.2015
Certificate of Completion - Broadcast Sound Engineering
Tulsa Technology Center-Riverside Campus
High school diploma - General Studies
Owasso High School
Some College - General Studies
Tulsa Community College
Assessments
- Office Manager — Proficient
- May 2020
- Scheduling and budgeting
- Full results: Proficient
- Administrative Support — Highly Proficient
- Using basic scheduling and organizational skills in an office setting.
- Full results: Highly Proficient
- Social Media — Highly Proficient
- Creating content, communicating online, and building a brand's reputation.
- Customer Service — Expert
- Identifying and resolving common customer issues
- Full results: Expert
- Customer Focus & Orientation — Expert
- Responding to customer situations with sensitivity
- Sales: Influence & Negotiation — Highly Proficient
- Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Highly Proficient
- Accounting: Basic Principles — Familiar
- Preparing financial records according to federal policies
- Full results: Familiar
- Written Communication — Expert
- Best practices for writing, including grammar, style, clarity, and brevity. Full results: Expert
- Scheduling — Expert
- June 2020
- Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Expert
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.