Matthew Stephens III
Philadelphia,PA
Summary
Proven experience in information technology handling software, hardware, networks, research and quality assurance. Numerous years of shipping/receiving supervisor experience of providing resourceful inventory management with proactive problem-solving techniques. Diligent, energetic and enthusiastic, results oriented individual who takes pride in their work. I am an organized, dependable professional who possesses strong work ethics and leadership abilities and has a great understanding of teamwork and communication.
Overview
18
18
years of professional experience
Work History
Service Coordinator
Universal Atlantic Systems
10.2022 - Current
- Enhanced customer satisfaction by efficiently addressing, resolving, and updating work progress on service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Efficiently worked on 30+ service tickets a day for necessary service and parts, including troubleshooting with customers.
- Communicate with technicians on work scope and service requests.
Shipping and Inventory Coordinator
Universal Atlantic Systems
12.2021 - 10.2022
- Pick warehouse items per order and process drop shipments, utilizing knowledge of shipping procedures, routes, rates, document tracking, charges and other shipping records of relevance.
- Streamlined the ordering process for increased efficiency and reduced lead times.
- Assist in loading and unloading deliveries and determine safe ways of stacking items in warehouse for storage and retrieval; operate forklifts to pick heavy boxes and transport them to checking areas.
- Enhanced warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking.
Shipping/Recieving Manager
MedScope America Inc.
02.2015 - 10.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Trained employees and consumers on products and procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
TJ Maxx Inc
11.2014 - 05.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assembler
Lakeshore Learning Inc.
09.2011 - 11.2014
- Responsible for the assembly of various child development products.
- Ensures that all old furniture is removed from work sites and furniture/toys are in designated child development locations per clients request.
Field Technician
New Future Technology LLC. ®
05.2010 - 08.2011
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Responsible for the initial setup and configuring of both residential and small business networks.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Heavy research regarding resources and permissions for network access providing quality assurance.
Mail Service Office Assistant
United Healthcare/Mid Atlantic Health Plans
08.2006 - 05.2010
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Responsible for receiving, sorting and distributing incoming mail to several inter-departmental recipients.
- Prepared outgoing mail for distribution using postage meter and online services for freight shipping.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Associates of Applied Sciences in Network - Technology Education
TESST College of Technology - Beltsville, MD
Beltsville, MD05.2010
Skills
- Microsoft Office Suites: Word, Excel, Powerpoint, etc
- Sharepoint
- Remote Installation Services
- Configuring Windows
- Active Directory components
- Communication
- Time Management
- Problem Solver
Timeline
Service Coordinator
Universal Atlantic Systems
10.2022 - Current
Shipping and Inventory Coordinator
Universal Atlantic Systems
12.2021 - 10.2022
Shipping/Recieving Manager
MedScope America Inc.
02.2015 - 10.2021
Customer Service Representative
TJ Maxx Inc
11.2014 - 05.2016
Assembler
Lakeshore Learning Inc.
09.2011 - 11.2014
Field Technician
New Future Technology LLC. ®
05.2010 - 08.2011
Mail Service Office Assistant
United Healthcare/Mid Atlantic Health Plans
08.2006 - 05.2010
Associates of Applied Sciences in Network - Technology Education
TESST College of Technology - Beltsville, MD
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