Matthew Stevens
Richmond,IN
Summary
Highly driven Branch Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
Branch Manager
First Bank Richmond
Richmond, IN
09.2021 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
General Manager
Legends Southside Bar and Grill
Richmond, IN
07.2016 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Radford's Meat Market
New Richmond, IN
05.2017 - 10.2017
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
Education
Associate of Arts - Communications
Morehead State University
Morehead, KY06.2006
High School Diploma -
Eaton High School
Eaton, OH06.2000
Skills
- Policy/program development
- Supervision and training
- Cost analysis and savings
- Calm under pressure
- Recruiting and hiring
- Customer relationship management
- Vendor relationships
- Communication skills
Timeline
Branch Manager
First Bank Richmond
09.2021 - Current
General Manager
Radford's Meat Market
05.2017 - 10.2017
General Manager
Legends Southside Bar and Grill
07.2016 - Current
Associate of Arts - Communications
Morehead State University
High School Diploma -
Eaton High School
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