Matthew Stewart
Crystal Lake,Illinois
Summary
Customer focused mindset, with a willingness to learn. Will go above and beyond for both the employer and the customer. Has a creative mindset with history in creative writing, acting, and music. Versatile skill set that can be applied to multiple disciplines, and can handle various different situations.
Overview
7
7
years of professional experience
Work History
Safety and Security Officer
Lifespace Communities
10.2023 - Current
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Collaborated with management to develop and enforce safety policies and procedures, ensuring compliance with regulations.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Conducted risk assessments on various work processes, leading to safer working conditions for all staff members.
- Improved security measures by implementing access control systems and surveillance equipment, deterring unauthorized access or theft.
- Served as a liaison between employees and management regarding safety concerns or suggestions for improvement, creating open lines of communication that fostered trust within the organization.
Lifestyles Assistant
Lifespace Communities
02.2023 - 10.2023
- Enhanced client satisfaction by providing personalized lifestyle recommendations based on individual preferences and goals.
- Streamlined scheduling processes for increased efficiency, ensuring timely completion of tasks and appointments.
- Developed customized wellness plans to improve clients'' overall health and wellbeing.
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
Club Director
Anytime Fitness
07.2022 - 02.2023
- Enhanced club membership by implementing innovative marketing strategies and hosting engaging events.
- Developed comprehensive budget plans for optimal resource allocation, maintaining financial stability and growth.
- Collaborated with staff to design and deliver exceptional member experiences, increasing overall satisfaction rates.
- Streamlined club operations by introducing efficient systems and processes, resulting in improved performance.
Sales Manager
The Edge Fitness Clubs
06.2021 - 07.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Campus Care Technician
Willow Creek Community Church
08.2020 - 01.2021
- Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
- Maintained a sanitary environment by regularly disinfecting high-touch surfaces and objects.
- Ensured efficient room turnover with timely completion of duties.
- Assisted in reducing waste by effectively managing inventory and reusing linens when appropriate.
- Streamlined daily tasks by efficiently organizing cleaning supplies and equipment for easy access.
Youth Summer Camp Staff Member
Willow Creek Community Church
06.2020 - 08.2020
- Enhanced camper experience by developing and implementing fun, engaging activities tailored to various age groups.
- Boosted campers'' sense of teamwork and cooperation through collaborative games and group projects.
- Ensured a safe and inclusive environment for all participants by enforcing camp policies and addressing any incidents promptly.
- Contributed to the improvement of camp programs by providing feedback on activities, staff performance, and overall organization.
Front Desk Agent
Planet Fitness
02.2017 - 10.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling amenities, or special packages when appropriate.
Education
Associate of Arts - Liberal Arts And General Studies
McHenry County College
Crystal Lake, IL05.2025
Skills
- Security Protocols
- Investigation Techniques
- Incident Management
- Alarm Systems
- Customer service
- Patrol procedures
- Emergency response
- Organizational skills
- Computer literacy
- Surveillance systems
- Physical Stamina
- Chemical Handling
- Window Cleaning
- Cleaning Techniques
- Waste Disposal
- Business Planning
- Sales Tracking
- Market Research
- Order Management
- New Business Development
- Lead Generation
Timeline
Safety and Security Officer
Lifespace Communities
10.2023 - Current
Lifestyles Assistant
Lifespace Communities
02.2023 - 10.2023
Club Director
Anytime Fitness
07.2022 - 02.2023
Sales Manager
The Edge Fitness Clubs
06.2021 - 07.2022
Campus Care Technician
Willow Creek Community Church
08.2020 - 01.2021
Youth Summer Camp Staff Member
Willow Creek Community Church
06.2020 - 08.2020
Front Desk Agent
Planet Fitness
02.2017 - 10.2019
Associate of Arts - Liberal Arts And General Studies
McHenry County College
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