Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Stewart

Warren,MI

Summary

Dynamic operations leader with a proven track record at BartecUSA, driving organizational growth through strategic planning and process improvement. Expert in operational efficiency and team leadership, I successfully implemented initiatives that enhanced productivity and fostered collaboration, ensuring high-quality service delivery and a positive work environment. Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director of Operations

BartecUSA
10.2018 - 06.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Warranty Contact Center Manager

FCA/ Stellantis
01.2013 - 10.2018
  • Optimized call routing strategies to decrease call abandonment rates and improve overall customer experience.
  • Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
  • Mitigated escalated issues successfully by fostering strong relationships with internal stakeholders across various departments.
  • Streamlined workflow processes to maximize efficiency within the contact center operations.
  • Analyzed key performance metrics to identify areas of improvement and implement targeted action plans.
  • Managed a team of customer service representatives, ensuring top-notch service delivery to customers.

Education

High School Diploma -

Roseville High School
Roseville, MI
01-2004

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvement
  • Quality assurance
  • Cost control
  • Leadership training
  • Schedule oversight
  • Teamwork and collaboration

Certification

ASE certified in parts.


(TIA) Tire industry association certified.


Forklift Certification.

Timeline

Director of Operations

BartecUSA
10.2018 - 06.2025

Warranty Contact Center Manager

FCA/ Stellantis
01.2013 - 10.2018

High School Diploma -

Roseville High School

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