Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Stinger

Brooksville,US

Summary

Retail Associate with 4 years of experience, excelling in customer service, visual merchandising, and promotional campaigns. Demonstrates strong problem-solving and decision-making skills, with a proven track record in enhancing customer engagement and sales performance. Passionate about leveraging management training and IT knowledge to drive future growth in retail management. Selected for leadership development training, highlighting potential for managerial growth. Spearheaded visual merchandising initiatives, optimizing product displays to drive customer engagement and boost sales performance. Served customers efficiently, boosting table turnover and enhancing guest satisfaction. Trained new staff, improving team performance and service quality. Managed cash and credit transactions accurately, ensuring financial integrity. Addressed customer complaints promptly, maintaining high satisfaction levels. Assisted in inventory management, reducing waste and optimizing stock levels.

Overview

5
5
years of professional experience

Work History

Retail Associate

Target
07.2022 - Current
  • Delivered exceptional customer service, fostering strong relationships with customers and enhancing the overall shopping experience
  • Supported inventory management efforts by ensuring timely stock replenishment, accurate product placement, and visual merchandising to align with Target's branding standards
  • Played a key role in executing seasonal merchandising resets, maintaining attractive product displays to maximize customer engagement and sales
  • Assisted in product performance enhancing and reported sales trends to optimize in-store merchandising and contribute to branding initiatives
  • Collaborated with teams to implement promotional campaigns and brand-specific marketing strategies, like setting planogram, sales planners or other product carried
  • Unloaded the truck using power equipment and safe box handling procedures.
  • Maintained a clean, accurate, and safe backroom

Server

Bob Evans Restaurant
03.2020 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Collections and Customer Service Representative

AT&T
01.2021 - 01.2023
  • Managed customer service and collections for a high-volume account base, consistently exceeding company performance metrics
  • Thrived in a remote work environment, demonstrating adaptability, discipline, and strong problem-solving skills
  • Maintained a high level of organization and integrity while addressing customer concerns and resolving issues efficiently

Education

Associate's Degree - Information Technology

Keiser University
New Port Richey, FL
12.2024

Retail Management Development Program -

Denver Online University
12.2024

Skills

  • Team Leadership Management
  • Visual Merchandising
  • Branding
  • Customer Service
  • Inventory Management
  • Operations Management
  • Training
  • Development
  • Problem Solving
  • Decision Making
  • Promotional Campaign
  • Remote Work
  • Conflict Resolution
  • Cash Handling
  • Sales Strategy
  • Product Knowledge
  • Time Management

Timeline

Retail Associate

Target
07.2022 - Current

Collections and Customer Service Representative

AT&T
01.2021 - 01.2023

Server

Bob Evans Restaurant
03.2020 - 08.2023

Associate's Degree - Information Technology

Keiser University

Retail Management Development Program -

Denver Online University
Matthew Stinger