Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Matthew Story

LAS VEGAS

Summary

Content creator skilled in producing engaging and high-quality video content for YouTube. Proven track record of creating captivating narratives and fostering strong viewer loyalty. Reliable team collaborator with adaptability to changing trends and focus on delivering results. Expertise in video editing, audience engagement, and creative storytelling.

Overview

11
11
years of professional experience

Work History

YouTube Content Creator

Self
03.2024 - Current
  • Boosted subscriber count through effective promotion of channel on various social media platforms and collaborations with other creators.
  • Developed a recognizable personal brand by establishing a consistent theme, style, and tone across all videos.
  • Established efficient workflows for video production process including scripting, filming, editing, thumbnail design, uploading, optimizing metadata.
  • Demonstrated creativity and innovation by experimenting with new video formats, styles, or topics that attracted new viewers and increased overall channel engagement.

Client Care Coordinator

Banfield Pet Hospital
03.2022 - Current
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Educated clients on available resources and services while guiding them through their options based on individual needs.

Sales Associate

TTEC
07.2020 - 01.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Agent

Williams-Sonoma
11.2019 - 02.2020
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Home products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Closed Captioning Transcriptionist

CaptionCall
02.2018 - 12.2019
  • Managed multiple projects simultaneously while maintaining attention to detail and prioritizing tasks effectively.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues from diverse backgrounds.
  • Provided support during live broadcasts by troubleshooting technical issues related to closed captioning transmission as needed.
  • Conducted thorough research on various topics to ensure accurate representation of technical terms and jargon in captions.
  • Utilized specialized software and tools for efficient transcription and synchronization of captions with video content.
  • Ensured compliance with regulatory guidelines, such as FCC requirements, to maintain high standards in closed captioning.

Tax Associate

Intuit
01.2016 - 05.2016
  • Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
  • Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
  • Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.

Fry Cook

Raising Cane's
08.2014 - 03.2015
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
  • Communicated closely with servers to fully understand special orders for customers.

Education

High School Diploma -

Liberty High School
Las Vegas, NV
06-2015

Skills

  • Video editing
  • Content creation
  • Social media marketing
  • Brand development
  • Scriptwriting
  • Thumbnail design
  • Collaboration
  • Communication
  • Time management
  • Content planning
  • Video analytics
  • Keyword research
  • Community management
  • Storytelling techniques
  • Live streaming
  • Social media promotion
  • Audio editing
  • Video production
  • Idea generation
  • Content editing
  • Creative writing
  • Data analysis
  • Website design
  • Research
  • Paid advertising

Languages

English
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Passion for content creation, storytelling and scripting


Timeline

YouTube Content Creator

Self
03.2024 - Current

Client Care Coordinator

Banfield Pet Hospital
03.2022 - Current

Sales Associate

TTEC
07.2020 - 01.2022

Sales Agent

Williams-Sonoma
11.2019 - 02.2020

Closed Captioning Transcriptionist

CaptionCall
02.2018 - 12.2019

Tax Associate

Intuit
01.2016 - 05.2016

Fry Cook

Raising Cane's
08.2014 - 03.2015

High School Diploma -

Liberty High School

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Matthew Story