Matthew Stout
Mellow Mushroom
Cary,NC
1
Certification
5
years of professional experience
I am a soon to be 20 year old college student. I am working towards an associates degree that will allow me to become an engineer and follow my passion of affordable clean energy or a career in education. My goal is to have a part time or potentially full time job while I make way through college and obtain an internship at a company that fits in my desired field of work but that is a couple years down the road.
Work History
Host/Server
1 Year 3 Months- Trained new team members on service standards and operational procedures.
- Provided exceptional customer service, ensuring a welcoming environment for guests.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Certified trainer
1 Year 4 Months- Conducted training sessions for new team members to ensure operational standards and service excellence.
- Collaborated with management to identify training needs, aligning programs with organizational goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Host
1 Year 2 Months- Managed waitlists efficiently, optimizing table turnover and guest flow during peak hours.
- Resolved guest inquiries and concerns swiftly, enhancing overall dining experience.
- Monitored dining area cleanliness and organization to maintain high standards of hygiene.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Senior Game Advisor/Key Holder
8 Months- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Collaborated with management to develop promotional campaigns tailored to local gaming trends.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to customers.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
Education
High School Diploma
Graduation date: June 2025
Associate of Applied Science - Nuclear Engineering
Skills
Organizational skills
Good communication skills
Teamwork and collaboration
Open-minded and good problem-solving skills.
Customer service
Adaptable and flexible
Reliability
Great work ethic
Friendly and patient
Certification
3 months HVAC (Heating, Ventilation, Air Conditioning), Excel & Word certification, AutoCAD certification
Interests
I enjoy going to concerts and playing games in my spare time
I also dabble in hiking and rock climbing. My current favorite interest is skateboarding with friends.
Timeline
Host/Server
Mellow Mushroom
06.2025 - CurrentRead More
Senior Game Advisor/Key Holder
GameStop
09.2024 - 05.2025Read More
Host
Red Robin
07.2023 - 09.2024Read More
Certified trainer
chick-fil-a
03.2022 - 07.2023Read More
Apex Highschool
High School Diploma
Read More
Wake Technical Community College
Associate of Applied Science from Nuclear Engineering
Read More