Matthew Strand

• Obtained the appropriate training sign-offs to advance to General Line Technician step 2.
• Increased production rates by troubleshooting and resolving issues in a time-sensitive manner.
• Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
• Assisted in training employees, sharing knowledge, safety, and the best practices to promote skill development within the team.
• Reduced errors with thorough quality assurance checks during assembly operations.
• Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
• Maintain cleanliness throughout the assembly line.

Service:

• Greeting customers and checking in their vehicles using CDK Drive and CDK Flex.
• Opening and billing out repair orders with parts and labor.
• Answer phones to set up appointments, verify warranty recalls and warranty coverage, and assist customers with questions pertaining to their vehicle.
• Providing customers with a estimate and updating them on the progress of their vehicle.

Parts:

• Answering calls to assist customers by looking up parts using Microcat, Motor Parts Distributors, and Factory Motor Parts.
• Add parts to repair orders along with gathering and distributing parts for the technician’s job.
• Pick up parts from different locations.
• Sell parts to customers over-the-counter.
• Ordering parts and managing inventory while checking them into CDK Drive and CDK Flex.

• Trained new employees.
• Performed Pre-Delivery-Inspections.
• Accomplished dealer trades in multiple areas in California.
• Porter for the dealership and would organize vehicles on the lot, along with preparing vehicles for dealership’s clients.
• Inspecting vehicles for damage upon delivery.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Washed cars and trucks daily for the dealership.
• Reported daily work progress and encountered problems to management.
• Planned and coordinated work for team of detailers.
• Maintained clean, tidy and safe work environment.