Matthew Streetzel
Miami,FL
Summary
Proven leader maintaining the #1 position in the district as a store and top 100 employee out of 2,539 employees in the company for performance. This was all achieved through excellent customer service, leadership, and teamwork. It resulted in high performance and employee retention across the team. When faced with a problem I will always find a solution ensuring the best interests of both the customer and the company.
Overview
9
9
years of professional experience
Work History
Store Manager
Russell Cellular (Authorized Verizon Dealer)
03.2020 - 07.2020
- Ensured that daily operations such as returning trade-in devices, device inventory, and deposits were being completed.
- Addressed any customer complaint with empathy to understand and provide a quick and clear solution.
- Encouraged a friendly but competitive sales environment to strengthen the staffs relationship and teamwork.
- Organized weekly performance reviews with the staff providing constructive feedback as well as positive reinforcement.
Store Manager
Wireless Stores (Authorized Verizon Dealer)
04.2018 - 03.2020
- Regularly informed sales associates about new and upcoming products and promotions to increase product knowledge and customer satisfaction.
- Coached sales associates on how to maximize every sale through the G.U.E.S.T process.
- Maintained a high consistent amount of overall sales through low employee turnover and exceptional customer service.
- Analyzed store traffic to optimize employee scheduling around peak times.
Wireless Specialist
Wireless Stores (Authorized Verizon Dealer)
02.2018 - 04.2018
- Made the most of every opportunity by helping customers understand the value in the products we had to offer.
- Built rapport with each customer giving them peace of mind and increasing positive customer experiences.
- Handed out flyers and talked to potential business customers in the surrounding businesses to promote Verizon.
Wireless Specialist
Victra (Authorized Verizon Dealer)
09.2016 - 07.2017
- Rearranged and organized store products to allow customers and staff to easily navigate our selection of products leading to increased sales.
- Set realistic and achievable goals on a week by week basis that superseded the companies bare minimum.
- Stayed up to date on product information and promotions to provide customers with the best possible experience.
Wireless Specialist
Diamond Wireless (Authorized Verizon Dealer)
07.2016 - 09.2016
- Called and informed existing customers about current promotions to increase store traffic.
- Handled the opening and closing procedures which included cash management and inventory control.
- Cleaned the sales floor and counters to provide a clean, safe, and welcoming environment for the customers and staff.
Tire Installation Supervisor
BJ's Wholesale Club
02.2016 - 04.2016
- Ordered supplies on a weekly basis to have adequate supply throughout the week.
- Supervised new tire installers making sure they follow the correct guidelines to provide the best service while also ensuring their safety and the safety of those around them.
- Maintained a clean tire bay and showroom to provide a professional and welcoming appearance.
Tire Installation Technician
BJ's Wholesale Club
12.2015 - 02.2016
- Informed customers on the differences between our tire selection to allow for a informed and confident decision when purchasing.
- Filled propane tanks for customers while ensuring the safety of myself and everyone surrounding.
- Installed and patched tires making sure to balance and rotate them when necessary.
Inventory Controller
BJ's Wholesale Club
07.2015 - 12.2015
- Looked for and recounted any inventory discrepancies that did not match.
- Counted a new department of merchandise daily.
- Made sure the quantity of products received matched what we were billed for.
Recovery Clerk
BJ's Wholesale Club
06.2012 - 07.2015
- Provided customers with the location of any product or service they might be looking for.
- Removed and cardboard from the sales floor and brought the product to the front of the shelf for ease of access.
- Utilized the forklift to bring down any merchandise customers may be looking for that was not already on the sales floor.
Gas Station Attendant
BJ's Wholesale Club
09.2011 - 06.2012
- Assisted customers with any questions or concerns they may have had at the pump.
- Cleaned up all spills promptly to allow for a safe and secure environment for team members and customers.
- Gathered local gas station pricing to create a more competitive price in the surrounding area.
Education
High School Diploma -
Miami Killian Senior High
Miami, FL06-2012
Skills
- Customer Service Oriented
- Team Leader
- Problem Solver
- Attention to Detail
Timeline
Store Manager
Russell Cellular (Authorized Verizon Dealer)
03.2020 - 07.2020
Store Manager
Wireless Stores (Authorized Verizon Dealer)
04.2018 - 03.2020
Wireless Specialist
Wireless Stores (Authorized Verizon Dealer)
02.2018 - 04.2018
Wireless Specialist
Victra (Authorized Verizon Dealer)
09.2016 - 07.2017
Wireless Specialist
Diamond Wireless (Authorized Verizon Dealer)
07.2016 - 09.2016
Tire Installation Supervisor
BJ's Wholesale Club
02.2016 - 04.2016
Tire Installation Technician
BJ's Wholesale Club
12.2015 - 02.2016
Inventory Controller
BJ's Wholesale Club
07.2015 - 12.2015
Recovery Clerk
BJ's Wholesale Club
06.2012 - 07.2015
Gas Station Attendant
BJ's Wholesale Club
09.2011 - 06.2012
High School Diploma -
Miami Killian Senior High
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