Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATTHEW STREFF

Summary

Energetic, dedicated and highly adaptable professional with excellent communication, interpersonal, presentation and organizational skills.

Extensive telecommunications background with 23 years of demonstrated experience including; linear/streaming cable, internet and voice sales, strategic B2B CLEC sales and account executive level advertising print/media sales.

Overall diverse background which includes; in-home residential sales, operating a small business, teaching experience in the public sector and proofreading experience at a large-scale corporate law firm.

Overview

36
36
years of professional experience

Work History

Xfinity Community Account Manager

COMCAST
05.2020 - Current
  • Sold suite of Xfinity products including; Internet, TV, Streaming Video, Mobile, Xfinity Home and Voice within a Multi-Dwelling Unit (MDU) space as well as condominiums, assisted-living facilities and WiFi-Ready new-build communities within assigned territory
  • Managed a portfolio of 90-110 MDU Communities as the principal sales point-of-contact for new connections as well as any technical, billing or provisioning concerns
  • Fostered strong relationships with Property Managers and served as a liaison to proactively resolve any wiring, maintenance or construction issues within the complex
  • Generated Revenue Goal Units (RGU) by canvassing assigned properties as a source of lead generation as well as leveraging referrals from existing customers
  • Collaborated with CAR team at Xfinity sponsored events to promote brand awareness and drive RGUs and increase community penetration.

Xfinity Sales Professional - Winback

COMCAST
02.2012 - 05.2020
  • Sold suite of Xfinity products including; TV, High-Speed Internet, Voice and Xfinity Home in the residential Single Family Unit (SFU) space within an assigned territory
  • Prospected former Xfinity customers and educated them regarding Xfinity products and competitive advantages over competing service providers in a winback capacity
  • Partnered and cultivated strong relationships with mid-size and large scale home builders as a principal source of lead generation
  • Utilized a consultative-selling approach to develop and build customer relationships and developed a proficiency in qualifying growth opportunities and overcoming sales objections
  • Assisted customers through the onboarding and porting process to ensure an exceptional customer experience and generate future referrals
  • Achieved a ranking in top 20% for Revenue Growth Units (RGU) and top 5% for low customer churn and retention
  • Consistently received a "meets or exceeds" in quarterly sales performance evaluations
  • Mentored and trained new team members.

Sales Representative

SMART CARPET & FLOORING, INC
02.2010 - 08.2011
  • Sold a complete line of flooring products including; carpet, wood, laminate, tile and vinyl within an in-home sales model to residential and commercial customers
  • Provided precise room measurements and detailed floor plans to recommend appropriate flooring solutions to define space and installation
  • Maintained a 70% closing ratio on in-home sales consultations
  • Achieved top 10% ranking for "Appointments Booked By Rep" prospecting within assigned sales territory to develop potential sales opportunities
  • Coordinated installation with customers ensuring customer fulfillment expectations were met and satisfied.

Senior Account Executive

ONE COMMUNICATIONS
12.2008 - 07.2009
  • Sold product portfolio of advanced suite of converged voice solutions, VoIP, high-speed bandwidth internet, T1 service, MPLS, managed and web hosting services for the largest privately held competitive local exchange carrier in the U.S
  • Generated new revenue by focusing on new business development by daily cold-calling and appointment setting
  • Established new business contacts by networking as a point of lead generation
  • Leveraged relationships with new customers to generate referrals and prospective leads
  • Consistently outperformed sales objectives and attained a sales ranking in the top 20% in the Mid-Atlantic region

(Separated due to "Corporate Restructuring" and subsequent closing of Cherry Hill, NJ office)

Owner/Operator

ART ENVIRONMENTS (Self-Employed)
06.2004 - 11.2008
  • Operated custom interior, textured & decorative finishes company specializing in initial design, space planning and custom color consultation
  • Conducted consultations with clients including; selecting an appropriate paint technique and submitting a proposal/contract for clients approval
  • Managed all logistics of each individual job including; production for all jobs, cash flow, materials, tax and insurance requirements as well supervision of employees.

Account Executive

VERIZON INFORMATION SERVICES / BELL ATLANTIC YELLOW PAGES
07.1994 - 11.2003
  • Sold print, online and direct mail advertising media solutions to small-to-large scale business accounts
  • Identified strategic opportunities to increase patron advertising revenues, maintain account retention and continuity while expanding existing account base
  • Managed a patron advertising account base of $180K of monthly revenue while adhering to strict publication deadlines
  • Multiple award-recipient of "Sales Rep Of The Month" for surpassing sales quotas
  • Achieved a sales ranking in the top 10% within the Marlton, NJ division for patron growth, net increase and market penetration
  • Attained a sales ranking in the top 20% in the Mid-Atlantic region for patron renewal and account retention
  • Promoted to Specialty Account Executive in 5/2001 to handle large-scale patron accounts as well accounts classified "revenue jeopardy".

International Sales Representative

NORTH AMERICAN PUBLISHING COMPANY
07.1993 - 06.1994
  • Sold international trade and global transportation publications consisting of; U.S Customs Regulations, Export Administration Regulations, tariff schedules, import automation, logistical planning, market trading profiles, world port facilities and carrier routes
  • Prospected to customs brokers, importers, exporters and logistical trade managers and built solid relationships with key decision makers
  • Sold advertising promotional space and classified advertising space
  • Consistently exceeded monthly sales objectives in 1993 & 1994 and ranked in top 10%
  • Earned recognition for consistently exceeding 300 weekly cold and follow-up calls.

Substitute Teacher

THE SCHOOL DISTRICT OF PHILADELPHIA
09.1992 - 06.1993
  • Instructed Studio Art and Art History to middle school and senior high school students
  • Developed curriculum, lesson plans, course literature and motivational materials
  • Supervised independent study program for advanced students
  • Evaluated student performance and governed classroom discipline and procedures.

File/Mail Clerk

DRINKER BIDDLE & REATH LLP
03.1988 - 12.1992
  • Supported senior partners and associates within Litigation, Intellectual Property and Product Liability Departments
  • Proofread and prepared documents for depositions and arbitration
  • Conformed and filed legal documents in Superior and Municipal courts
  • Prepared and collated documents for FedEx and certified mailings per attorney instructions
  • Hand delivered time-sensitive legal documents to clients and opposing counsel
  • Coordinated with print and word processing departments to ensure documents were completed and prepared for distribution.

Education

BFA in Fine Art and Art Education (Teaching Certification Degree Program) -

TEMPLE UNIVERSITY

Advanced Curriculum/Graduated with Honors -

NORTHEAST CATHOLIC HIGH SCHOOL

Skills

  • Relationship Building
  • Consultative Selling
  • Lead Generation & Qualification
  • Account Management
  • Customer Retention
  • Collaboration & Teamwork
  • Emotional Intelligence
  • Time Management & Prioritization
  • Problem Solving & Critical Thinking
  • MS Office Suite
  • SalesForce
  • Tableau

Timeline

Xfinity Community Account Manager

COMCAST
05.2020 - Current

Xfinity Sales Professional - Winback

COMCAST
02.2012 - 05.2020

Sales Representative

SMART CARPET & FLOORING, INC
02.2010 - 08.2011

Senior Account Executive

ONE COMMUNICATIONS
12.2008 - 07.2009

Owner/Operator

ART ENVIRONMENTS (Self-Employed)
06.2004 - 11.2008

Account Executive

VERIZON INFORMATION SERVICES / BELL ATLANTIC YELLOW PAGES
07.1994 - 11.2003

International Sales Representative

NORTH AMERICAN PUBLISHING COMPANY
07.1993 - 06.1994

Substitute Teacher

THE SCHOOL DISTRICT OF PHILADELPHIA
09.1992 - 06.1993

File/Mail Clerk

DRINKER BIDDLE & REATH LLP
03.1988 - 12.1992

BFA in Fine Art and Art Education (Teaching Certification Degree Program) -

TEMPLE UNIVERSITY

Advanced Curriculum/Graduated with Honors -

NORTHEAST CATHOLIC HIGH SCHOOL
MATTHEW STREFF