Matthew Strong
Mercer Island,WA
Summary
Proven leader and effective problem-solver with experience at Boy Scouts of America, adept at enhancing customer satisfaction and streamlining operations. Skilled in team leadership and organization, significantly reducing guest complaints at Ocean Shores Resort by optimizing service delivery and efficiency. Energetic Camp Counselor experienced in directing camp activities and helping school-aged children develop confidence and achieve life goals. Skilled at planning, executing and supervising activities including arts, sports and hikes. Strong interpersonal communication abilities that encourage fun while sustaining camp missions.
Overview
4
4
years of professional experience
Work History
Kitchen Staff
Boy Scouts Of America
65301 State Route 410 E, Enumclaw, WA 98022
08.2023 - 08.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
Counselor-in-Training
Boy Scouts Of America
970 Bee Mill Rd, Brinnon, WA 98320
07.2023 - 08.2023
- Carefully learned and upheld camp rules and regulations for safety and behavior management.
- Deescalated conflicts among campers and sought assistance from seniors for permanent resolutions.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Organized daily schedules efficiently, ensuring smooth transitions between activities while maximizing fun experiences for campers.
Hotel Supervisor
Ocean Shores Resort
681 Ocean Shores Blvd NW, Ocean Shores, WA 98569
06.2019 - 08.2021
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Oversaw inventory management, minimizing waste and optimizing cost control measures.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Education
High School Diploma -
Mercer Island High School
Mercer Island, WA05.2027
Skills
- Team Leadership
- Child Supervision
- Program and Activity Planning
- Enforcing Rules
- Organization and Cleanliness
- Guest services management
- Payment Handling
Accomplishments
Eagle Scout (2022)
Timeline
Kitchen Staff
Boy Scouts Of America
08.2023 - 08.2023
Counselor-in-Training
Boy Scouts Of America
07.2023 - 08.2023
Hotel Supervisor
Ocean Shores Resort
06.2019 - 08.2021
High School Diploma -
Mercer Island High School