MATTHEW STRUYK
Sandy,UT
Summary
Energetic strategic communications professional bringing robust background in engineering AP style formatted messages to boost company image and preparing supporting professionally written materials. Driven by a strong commitment and loyalty to the organization to craft grammatically accurate and targeted messaging to promote and inform general public of events, promotions and campaigns.
Overview
18
18
years of professional experience
Work History
Communication Specialist
Young Living Essential Oils
2018.07 - Current
- Crafted compelling content for various channels, resulting in improved audience reach and engagement.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and initiatives. This resulted in a dramatic drop in customer dissatisfaction from 55% down to 35% over a span of 2.5 years.
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Trained employees on effective communication techniques, improving overall team performance and collaboration. This resulted in a decrease of escalations from 40 a month down to 10.
- Developed key messaging frameworks that aligned with organizational values, mission, and vision.
- Served as a trusted advisor to senior leadership on matters related to internal messaging during times of organizational change.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Involved in an account takeover cleanup project which saved the company approximately $690,000.
RSL Team Store Associate
Utah Soccer
2018.02 - Current
- Increased customer and season ticket holder satisfaction by 30% over a span of 4 years from the outset of the pandemic of Covid (2020) until 2023 by providing efficient and friendly service while handling transactions. This was achieved by asking clarifying questions to understand their needs and wants and attempting to provide a tailored solution.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Branding Specialist
Goldman Sachs
2017.08 - 2018.02
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures. Integral in streamlining communications on phone conversations which reduced average handling time of the agents, saving the firm over $4,000 a day.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Communications Specialist
Discover Financial Services
2005.12 - 2017.07
- Demonstrated dedication to the company for over 10 years.
- Maintained a rigorous work ethic while taking ownership to improve efficiency and sharing best practices.
- Developed comprehensive communications strategies for product launches, resulting in successful market penetration.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Designed visually engaging presentations to effectively convey complex information to diverse audiences.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Improved employee morale by crafting engaging internal newsletters highlighting company successes and opportunities for recognition.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Education
B.S. Strategic Communications -
University of Utah
Salt Lake City, UT12.2024
Skills
- AP Style
- Press Release Writing
- Featured News/Content Writing
- Exceptional Writer
- Strong Written and Verbal Communication Skills
- Meticulous Editor
- Content Creation
- Internal Communications
- Graphic Design
- Corporate Communications
- Advanced Editing and Proofreading
- Project Management
- PhotoShop Expert
Awards & Accomplishments
- Dean’s List University of Utah / Fall 2021 & Spring 2023
- First Generation Award / Issued by Tri Alpha / University of Utah / May 2023
- Dean’s List, Spring 1995 / Seton Hall University, S. Orange, New Jersey
- NCAA Division III College Baseball, Sep 1995 – June 1996 / Ramapo College of New Jersey, Mahwah, New Jersey
Relevant Coursework
- Media Writing
- Writing for Strategic Communication
- Mass Communication Law
- Strat Comm & Pandemics
- Basic Digital Photography
- Making Brands Stick
- Professional Editing & Design
- Principles of Visual Communication
Professional References
Dawn Wright, Instructor
University of Utah
Director of Community & Public Relations, SelectHealth
Email: dawn.wright@utah.edu
Jennifer Rosa, Director of Merchandise
RSL Team Store, America First Field
Office: 801-727-2788
jennifer.rosa@rsl.com
Zach, Manager
RSL Team Store, America First Field
Cell: 484-942-3983
Timeline
Communication Specialist
Young Living Essential Oils
2018.07 - Current
RSL Team Store Associate
Utah Soccer
2018.02 - Current
Branding Specialist
Goldman Sachs
2017.08 - 2018.02
Communications Specialist
Discover Financial Services
2005.12 - 2017.07
B.S. Strategic Communications -
University of Utah
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