Matthew Stull
Knoxville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Electrician Helper
Electrical Service Company
06.2021 - 06.2022
- Enhanced team morale by fostering a positive work environment, contributing to improved communication and collaboration among colleagues.
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
- Aided senior electricians in troubleshooting complex electrical issues using diagnostic tools such as multimeters or clamp meters.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
Customer Service Technician
Jiffy Lube
Knoxville, TN
02.2021 - 07.2021
- Trained staff on operating procedures and company services
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Sought ways to improve processes and services provided.
Electrician Helper
Truitt Electric
Knoxville, TN
06.2018 - 02.2021
- Enhanced team morale by fostering a positive work environment, contributing to improved communication and collaboration among colleagues.
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
- Participated actively in team meetings, contributing valuable insights that helped improve overall workflow processes within the company.
- Aided senior electricians in troubleshooting complex electrical issues using diagnostic tools such as multimeters or clamp meters.
- Organized materials and tools in to maintain clean and neat work areas.
- Pulled wire through conduits and through holes in walls and floors.
Unloader
Wal-Mart
Knoxville, TN
03.2015 - 06.2016
- Handled packages with care while transporting from truck to loading dock
- Operated pallet jacks and forklifts to aid in safe transport of heavy items
- Promoted workplace safety by reporting or mitigating hazards for heavy equipment use
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
- Adhered to company safety protocols and complied with OSHA standards
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed
- Assisted other team members in navigating large loads
- Loaded packages onto pallets and into staging areas as directed.
Education
High School Diploma -
Powell High School
Powell, TN 08.2010 - 05.2014
Skills
Multi-line phone talent
De-escalation Techniques
Calm and Professional Under Pressure
Understanding Customer Needs
Multitasking and Prioritization
Time Management
Strong Analytical and Problem Solving Skills
Patient and Empathetic
Electrical Repairs
Hand and power tool use
Identifying problems
Electrical Troubleshooting
Data Entry
Data Collection
Problem-solving abilities
Multi-line phone talent
Timeline
Electrician Helper
Electrical Service Company
06.2021 - 06.2022
Customer Service Technician
Jiffy Lube
02.2021 - 07.2021
Electrician Helper
Truitt Electric
06.2018 - 02.2021
Unloader
Wal-Mart
03.2015 - 06.2016
High School Diploma -
Powell High School
08.2010 - 05.2014