Matthew Stump

• Delegated tasks to staff members to maximize production under tight deadlines.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Provided exceptional service to guests by immediately addressing needs and requests.
• Interpreted instructions to schedule and set up events to client specifications.
• Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
• Organized banquet storage and surrounding areas to facilitate access to products and materials.

• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
• Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
• Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
• Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.

• Utilized smart phone to follow and complete daily route of required services.
• Maintained and inspect company vehicle to. ensure customer services were always completed.
• Service customer's desired area by clearing and. properly disposing of all pet waste.
• Communicate and problem solve any and all. concerns and questions of the customer.
• Report any potential issues and or concerns to supervisor in a clear and timely manner to avoid any disruption in providing service.

• Delivered evidence-based behavior solutions to clients while maintaining high levels of behavioral expectations for clients.
• Utilized variety of methods, skills and tools to provide direct behavior support to clients caseload.
• Conducted data-driven decision-making to inform ongoing improvements to behavioral programming and services.
• Collaborated with interdisciplinary teams to assess client needs and develop appropriate interventions.

Utilized smart phone to follow and complete daily route of required services.

Maintained and inspect company vehicle to ensure customer services were always completed.

Service customer's desired area by clearing and properly disposing of all pet waste.

Communicate and problem solve any and all concerns and questions of the customer.

Report any potential issues and or concerns to supervisor in a clear and timely manner to avoid any disruption in providing service.

Present myself professionally with customers and potential customers.