Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Sullivan

Mail Handler On-Call Supervisor
Arcata,CA

Summary

Professional and reliable logistics worker with experience in mail handling and distribution. Strong ability to manage multiple tasks efficiently, ensuring timely and accurate delivery of mail and packages. Skilled in sorting, scanning, and organizing mail, with keen focus on operational efficiency and customer satisfaction.


Dynamic On-Call operations leader with extensive experience at the United States Post Office, excelling in staff management and process improvement. Proven track record in enhancing customer satisfaction and resolving conflicts, while implementing safety protocols and quality assurance measures. Adept at strategic planning and fostering team collaboration to achieve organizational goals.



Overview

10
10
years of professional experience

Work History

On-Call Supervisor

United States Post Office
Humboldt County, CA
01.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Mail Handler

United States Post Office
01.2019 - Current
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Mitigated potential delays with proactive troubleshooting efforts when faced with challenges like equipment malfunctions or unexpected changes in delivery routes.
  • Implemented waste reduction strategies in mail processing, contributing to environmental sustainability.
  • Conducted detailed audits of mail handling processes, identifying areas for improvement.
  • Streamlined passport application procedures for improved turnaround times and reduced wait period for applicants.

Cross Functional Team Coordinator

Wildbiz, Inc.
Atcata, California
01.2016 - 12.2019
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Worked with customer service to handle escalated customer issues.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Mentored and trained junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

Education

Bachelor of Arts - Business

Cal-Poly
Humboldt CA
05.2001 -

Skills

Processed Customer Complaints

Processed Passports

Processed and Sorted Mail

Safety protocols

Created Work Schedules

Performed Safety observations

Implemented disciplinary actions

Quality assurance

Timeline

On-Call Supervisor

United States Post Office
01.2024 - Current

Mail Handler

United States Post Office
01.2019 - Current

Cross Functional Team Coordinator

Wildbiz, Inc.
01.2016 - 12.2019

Bachelor of Arts - Business

Cal-Poly
05.2001 -

Similar Profiles

CREATE PROFILE
Matthew SullivanMail Handler On-Call Supervisor
Profile generated at Zety.com