Matthew Sullivan
FedEx
Fairport
13
years of professional experience
Results-driven Operations Manager experienced in enhancing efficiency and team performance. Achieved significant improvements in delivery processes and staff performance through effective decision-making, staff development, and implementation of data-driven strategies. Focused on optimizing operations and driving team success.
Work History
Full Time Operation Manager
5 Years 8 Months- Implemented data-driven strategies to optimize route planning, reducing delivery times significantly.
- Led cross-functional teams to enhance operational efficiency and streamline delivery processes.
- Developed training programs to improve staff performance and ensure compliance with safety regulations.
- Mentored junior managers, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to identify trends, driving strategic adjustments for increased productivity.
- Facilitated regular team meetings to promote transparency, collaboration, and alignment on objectives across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Back of the House/Barback
8 Years 4 Months- Assisted bartenders with drink preparation and inventory management for optimal workflow.
- Monitored stock levels and promptly communicated needs to avoid service disruptions.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Supported training of new staff on bar procedures and operational standards.
Teacher Aide
4 Years 10 Months- Supported individualized education plans by providing targeted academic assistance.
- Collaborated with educators to develop and implement lesson plans effectively.
- Monitored student progress, adapting interventions to enhance learning outcomes.
- Assisted teachers in classroom management and student engagement strategies.
- Facilitated communication between students, parents, and educators to promote understanding.
- Led small group activities that fostered collaborative learning environments.
Education
Master of Science - Social Work
Bachelor of Science - Social Work
Associate of Science - Psychology
High School Diploma
Skills
Operations management
Strategic planning
Team leadership
Personnel management
Communication skills
Performance metrics
Training development
Time management
Reporting documentation
Customer service
Conflict resolution
Verbal and written communication
Staff development
Timeline
Full Time Operation Manager
FedEx
12.2020 - CurrentRead More
Teacher Aide
Victor Central Schools
08.2014 - 06.2019Read More
Back of the House/Barback
Mulconrys Irish Pub
03.2013 - 07.2021Read More
Nazareth College of Rochester
Master of Science from Social Work
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SUNY At Fredonia
Bachelor of Science from Social Work
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Monroe Community College
Associate of Science from Psychology
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Fairport High School
High School Diploma
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