Matthew Sustaita
San Marcos,TX
Summary
Dynamic and detail-oriented professional with a strong background in customer service and operational efficiency at Sonic Drive-In. Proven expertise in cash handling and appointment scheduling, complemented by exceptional teamwork and problem-solving skills. Committed to enhancing client satisfaction and driving team productivity through effective communication and organization.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sonic Frontline Crew Member
Sonic Drive in
05.2022 - Current
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Handy Person
Protech Home Rehab
01.2022 - Current
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Properly handled, transported, and disposed of recycled materials.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Repaired and replaced pumps, valves and motors.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
Education
High School Diploma -
Leander High School
Leander, TX05-2024
Skills
- Appointment scheduling
- Performance tracking
- Cash handling expertise
- Workplace safety
- Merchandise upselling
- Stock management
- Time management abilities
- Organization and recordkeeping
- Teamwork
- Customer service excellence
- POS systems and ordering platforms
- Attention to detail
Certification
No Certifications but will obtain if needed so
Timeline
Sonic Frontline Crew Member
Sonic Drive in
05.2022 - Current
Handy Person
Protech Home Rehab
01.2022 - Current
High School Diploma -
Leander High School