Matthew Swaney
Ridgefield,WA
Summary
Adept Senior Installation Technician with a proven track record at Comcast, excelling in network configuration and customer service. Recognized for outstanding problem-solving and interpersonal skills, ranked in the top 20% of technicians in 2021. Expertise in diagnostics and commitment to safety protocols have significantly enhanced service reliability and client satisfaction. Certified Installation Technician with experience in commercial and residential installations. Strong background in Telecommunications, specializing in system installation, equipment repair, and delivering high-quality customer service.
Overview
7
7
years of professional experience
Work History
Senior Installation Technician
Comcast
07.2017 - 08.2024
- Install, troubleshoot, and resolve technical issues for coaxial-based services (Television, Internet, and Phone), utilizing tools such as digital multimeters and XM1 meters.
- Ensure network reliability by performing diagnostics and implementing necessary system upgrades.
- Develop and enforce safety protocols to maintain secure working conditions as team's safety lead.
- Deliver excellent customer service by addressing technical inquiries, resolving service issues, and maintaining strong client relationships.
- Achieved "Technician of the Month" title and ranked in top 20% of technicians for both Q1 and Q2 in Vancouver/Longview FFO region in 2021, recognized for high-quality performance and strong work ethic.
Handy Person
Self-employed
01.2022 - Current
- Provided various repair and maintenance services for individuals in the community. Assisted with tasks that included general home repairs, yard work, furniture assembly, and other odd jobs as needed.
- Resolved a wide range of home maintenance and repair issues.
- Delivered timely, reliable service while building strong relationships with clients.
- Adapted to unique needs of each client, offering tailored solutions.
- Developed skills in problem-solving, time management, and customer communication.
- Ensured high-quality work and client satisfaction through attention to detail and professionalism.
Education
Bachelor of Science - Video Game Design
Full Sail University
Winter Park, FL04.2015
Skills
- Network configuration
- Software Installation
- Technical training
- Hardware Configuration
- Equipment Installation
- Telecommunications
- Specialty tools
- Diagnostic abilities
- Troubleshooting skills
- Cable Management
- Worksite safety
- Software configuration
- Diagnostic Testing
- Customer Service
Timeline
Handy Person
Self-employed
01.2022 - Current
Senior Installation Technician
Comcast
07.2017 - 08.2024
Bachelor of Science - Video Game Design
Full Sail University
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