- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Woodworking
- I like working with my hands and fixing things
- Volunteering
- Camping
- Photography
Matthew Swindler
Charlotte,NC
Summary
Dynamic and results-driven professional with extensive experience at Spectrum Cable, excelling in technical troubleshooting and strategic decision analysis. Proven track record of enhancing customer satisfaction through innovative solutions and effective communication. Skilled in data interpretation and adept at managing multiple responsibilities in high-pressure environments. Class A CDL holder with a commitment to quality service.
Overview
2024
2024
years of professional experience
6
6
Certifications
Work History
Lead Service Technician
Spectrum Cable
Charlotte, NC
04.2004 - 03.2023
- Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
- Supported continuous improvement efforts through participation in regular performance evaluations and feedback sessions.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Paramedic
Union EMS
Monroe, NC
2001 - 2004
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
Pest Control Service Technician
Steritech
Charlotte, NC
1999 - 2001
- Minimized property damage from pests with proactive inspections and targeted treatments for high-risk areas.
- Maximized efficiency by managing inventory levels of chemicals and equipment needed for daily operations.
- Completed detailed reports after each service visit, allowing for accurate record-keeping and streamlined billing processes.
- Demonstrated adaptability by effectively managing time and resources to accommodate fluctuating workloads and changing client needs.
- Achieved high levels of client retention through consistent communication and prompt resolution of any concerns or issues.
- Improved customer satisfaction by providing thorough pest inspections and recommending effective treatment plans.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
Education
No Degree - Paramedicine
02-2001
No Degree - Emergency Medical Technician
03-1994
Skills
Data Interpretation
Interests
Certification
860 DPSi Certified
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceHealthcare benefitsFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Service Technician - Spectrum Cable
04.2004 - 03.2023
Paramedic - Union EMS
2001 - 2004
Pest Control Service Technician - Steritech
1999 - 2001
Carolinas Medical Center For Pre-Hospital Medicine - No Degree, Paramedicine
CPCC - No Degree, Emergency Medical Technician
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