Matthew Swindler

Summary

Dynamic and results-driven professional with extensive experience at Spectrum Cable, excelling in technical troubleshooting and strategic decision analysis. Proven track record of enhancing customer satisfaction through innovative solutions and effective communication. Skilled in data interpretation and adept at managing multiple responsibilities in high-pressure environments. Class A CDL holder with a commitment to quality service.

Overview

2024

years of professional experience

6

Certifications

Work History

Lead Service Technician

Spectrum Cable

Charlotte, NC

04.2004 - 03.2023

Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
Supported continuous improvement efforts through participation in regular performance evaluations and feedback sessions.
Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Responded to customer inquiries quickly and professionally to increase satisfaction.

Paramedic

Union EMS

Monroe, NC

2001 - 2004

Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
Performed intubations to secure airway in patients under respiratory and cardiac arrest.
Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.

Pest Control Service Technician

Steritech

Charlotte, NC

1999 - 2001

Minimized property damage from pests with proactive inspections and targeted treatments for high-risk areas.
Maximized efficiency by managing inventory levels of chemicals and equipment needed for daily operations.
Completed detailed reports after each service visit, allowing for accurate record-keeping and streamlined billing processes.
Demonstrated adaptability by effectively managing time and resources to accommodate fluctuating workloads and changing client needs.
Achieved high levels of client retention through consistent communication and prompt resolution of any concerns or issues.
Improved customer satisfaction by providing thorough pest inspections and recommending effective treatment plans.
Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.

Education

No Degree - Paramedicine

Carolinas Medical Center For Pre-Hospital Medicine, Charlotte, NC

02-2001

No Degree - Emergency Medical Technician

CPCC, Charlotte, NC

03-1994

Skills

Data Interpretation

Technical Troubleshooting

Self-Directed Task Management

Class A CDL Holder

Proficient Hand Tool Use

Problem-Solving Skills

Strategic Decision Analysis

Comprehensive Reporting

Certified CPR Provider

Hazardous Materials Handling Awareness

Emergency First Aid Skills

Skilled in Prioritizing Multiple Responsibilities

Interests

DIY and Home Improvement
I enjoy helping others and giving back to the community
Youth Development Programs
Woodworking
I like working with my hands and fixing things
Volunteering
Camping
Photography

Certification

860 DPSi Certified

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Work-life balanceHealthcare benefitsFlexible work hours

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Websites

www.linkedin.com/in/matthew-j-swindler-a5553910

Timeline

Lead Service Technician - Spectrum Cable