Matthew Swisher
Davenport
Summary
Results-driven manager with over 5 years of experience in operations management at a travel stop. Skilled in effectively managing shifts and leading teams of 10 or more associates. Demonstrated ability to successfully oversee the operations of multiple locations simultaneously, with 2 years of experience managing 2 locations at once. Adept at optimizing productivity, streamlining processes, and ensuring exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Pizza Ranch
08.2023 - 03.2025
- At Pizza Ranch, we view our management team as a vital part of what makes our business so successful
- Exceeded guest expectations by consistently meeting Pizza Ranch's service and product standards.
- Facilitated management of guest experience utilizing Qualtrics data.
- At the Pizza Ranch, you will have the ability to drive store level profitability and sales goals by controlling food and labor costs
- Delivered legendary impact through interactions with staff and guests.
General Manager
Love's Travel Stops & Country Stores
08.2022 - 08.2023
- Coordinated all operational aspects of store and restaurants.
- Structured tasks to optimize customer engagement.
- Established new site in December 2023.
- Supported payroll operations.
- Monitored and analyzed sales metrics to measure profitability.
- Evaluated workforce allocation.
- Developed strong relations with customers and vendors on behalf of the organization
- Facilitated skill development among team members.
Operations Manager
Love's Travel Stops & Country Stores
06.2018 - 08.2022
- Managed business functions under the supervision of the General Manager.
- Managed daily operations to ensure effective oversight of store and truck care center activities.
Assistant Restaurant Manager
Love's Travel Stops & Country Stores
10.2020 - 07.2021
- Displayed strong leadership in running team strategies.
- Managed service speed, operational costs, and inventory to ensure streamlined processes.
Manager
Qc Mart
11.2014 - 06.2018
- A General Manager will perform various daily manager duties by overseeing, directing and coordinating activities around the store to better serve customers
- Assisted customers with a warm and professional attitude
- Answered general questions
- Made daily deposits
- Handled day-to-day operations
Customer Service Representative
APAC CUSTOMER SERVICE, INC.
08.2013 - 05.2014
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
- Assisted customers with a warm and professional attitude
- Answered general questions
Cashier
Dollar General
06.2012 - 08.2013
- Dollar General sales associates perform various entry-level job duties typical of similar retail stores
- Depending on location, workers may take on the responsibilities of greeting customers, organizing store shelves, ringing up purchases, and answering questions about products, services, and policy
Education
Davenport Central Highschool -
Skills
- Accounting
- Management
- Customer Service
- Cashier
- Telephone Skills
- Inventory Control
- Operations Management
- Payroll
- Microsoft Word
- Profit & Loss
- Upselling
- Auditing
- Team management
Certification
- ServSafe Manager, 03/01/22, 03/01/27
- Iowa Underground Storage Tank Owner/Operator Training - Class A & B, 03/01/22, Present
- Tobacco Compliance Training, 03/01/22, 03/01/24
- Alcohol Compliance Training, 03/01/22, 03/01/24
Timeline
General Manager
Pizza Ranch
08.2023 - 03.2025
General Manager
Love's Travel Stops & Country Stores
08.2022 - 08.2023
Assistant Restaurant Manager
Love's Travel Stops & Country Stores
10.2020 - 07.2021
Operations Manager
Love's Travel Stops & Country Stores
06.2018 - 08.2022
Manager
Qc Mart
11.2014 - 06.2018
Customer Service Representative
APAC CUSTOMER SERVICE, INC.
08.2013 - 05.2014
Cashier
Dollar General
06.2012 - 08.2013
Davenport Central Highschool -
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