Matthew Szymanski
Spring Lake Heights,NJ
Summary
Dynamic bar and operations manager with a proven track record at Spring Lake Golf Club, enhancing customer satisfaction through innovative cocktail menus and effective staff training. Skilled in inventory control and team leadership, I successfully streamlined operations, boosting revenue and ensuring compliance with health regulations while fostering a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Spring Lake Golf Club
06.2023 - Current
- Oversaw daily bar operations, ensuring smooth service and customer satisfaction.
- Managed inventory control, optimizing stock levels and reducing waste.
- Trained and mentored staff on service standards and drink preparation techniques.
- Developed innovative cocktail menu, enhancing customer experience and engagement.
- Implemented cost-effective purchasing strategies to improve profitability.
- Established efficient workflows, increasing service speed during peak hours.
- Monitored compliance with health and safety regulations in bar operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
Operations Manager
Jonesbar, Inc.
03.2019 - 06.2023
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement strategic initiatives, improving service delivery standards.
- Developed training programs for staff, fostering skill enhancement and operational excellence.
- Analyzed performance metrics to identify areas for improvement and optimize workflows.
- Oversaw compliance with safety regulations, enhancing workplace safety protocols and culture.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Business Administration And Management
Marymount University
Arlington, Virginia, VASkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Staff scheduling
- Health codes compliance
- Customer relationship building
- Guest interaction
- Outgoing personality
- Inventory control
- Safety awareness
- Customer relations
- Relationship building
- Supervisory experience
- Quality control
- Verbal and written communication
- Service-oriented mindset
- Cost control
- Security oversight
- Regulatory compliance
- Dining room management
- Budget development
Certification
Kosher Food Requirements
Timeline
Bar Manager
Spring Lake Golf Club
06.2023 - Current
Operations Manager
Jonesbar, Inc.
03.2019 - 06.2023
Business Administration And Management
Marymount University