Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew Talley

Matthew Talley

Antioch

Summary

Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in [Excel,microsoft word,teams and zoom]. Confident training leader with demonstrated planning, organizational and leadership abilities focused on [Sales]. Highly effective at educating people at all different skill levels. Seek similar role with your company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Senior Training Manager

AT&T
04.2022 - Current
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.

Sales Manager

AT&T Mobility
08.2019 - 04.2022
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team of [13-20] people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Held weekly meetings with [RSC]s to identify techniques to overcome sales obstacles.

Internship Student

Spelman College-official Site
08.2019 - 08.2020
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Mental Health therapy internship.
  • Prepared meeting materials and took clear notes.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.

Retail Sales Associate

AT&T Mobility
06.2016 - 07.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Baltimore City College
Baltimore, MD

Master of Arts - Psychology

University of Maryland - College Park
College Park, MD
06.2019

Bachelor of Arts - Psychology

University of Phoenix
Tempe, AZ
06.2017

Skills

  • Classroom Instruction
  • Team Direction
  • Course Design
  • Business Administration
  • Public Speaking
  • Course Development
  • Written and Oral Communications
  • Project Management
  • Team Development Strategies
  • Manager Coaching and Training
  • Multimedia Development
  • Optimizing Training Effectiveness
  • Customer Satisfaction
  • Small Group Instruction

Accomplishments

  • Trained more than 1000 full time associates and 50 flex-time associates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 18-20 staff members.
  • Achieved perfect L1 scores by training individuals with accuracy and efficiency.
  • Collaborated with team of 10 in the development of Attrition decrease program.

Timeline

Senior Training Manager

AT&T
04.2022 - Current

Sales Manager

AT&T Mobility
08.2019 - 04.2022

Internship Student

Spelman College-official Site
08.2019 - 08.2020

Retail Sales Associate

AT&T Mobility
06.2016 - 07.2019

High School Diploma -

Baltimore City College

Master of Arts - Psychology

University of Maryland - College Park

Bachelor of Arts - Psychology

University of Phoenix

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Matthew Talley