Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Tartaglione

Trumbull,CT

Summary

Proven Technical Account Manager focused on streamlining processes and elevating customer engagement. Proficient in resolving technical challenges and implementing solutions that enhance client relationships. Consistent success in driving growth and improving service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Nuvolo
Wellesley, MA
11.2024 - Current
  • Build and maintain strong relationships, while providing technical expertise, with key stakeholders within customer organizations
  • Support successful implementation and utilization of Nuvolo's ServiceNow-based Connected Workplace solution
  • Provide guidance and educate customers on Nuvolo’s products and services to increase productivity
  • Collaborate effectively with internal teams, such as sales, professional services, and support, to ensure customer satisfaction

Technical Engineer

Nuvolo
Wellesley, MA
03.2023 - 11.2024
  • Utilized ServiceNow knowledge and programming abilities to solve complex issues for numerous customers
  • Answered complex product-related technical questions and provided solutions based on ServiceNow’s best practices to meet customer needs
  • Built automated solutions, leveraging ServiceNow’s standard capabilities, to improve customer processes and increase server performance

Patrol Officer

City of Derby
Derby, CT
12.2016 - 03.2023
  • Led and assisted in numerous investigations, frequently collaborated with other officers, divisions, and other agencies. Regularly engaged with the public and conducted interviews of witnesses, complainants, and suspects
  • Responded to a wide range of 911-dispatched calls, including traffic incidents, emergencies, and criminal activity such as domestic violence, assault/battery, theft, burglary, drug trafficking, and vandalism

Education

M.A. - Crimincal Justice

Sacred Heart University
06-2012

B.A. - Criminal Justice

Central CT State University
06-2010

Skills

  • HTML
  • CSS
  • JavaScript
  • Nodejs
  • Expressjs
  • MongoDB
  • OOP

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)

Timeline

Technical Account Manager

Nuvolo
11.2024 - Current

Technical Engineer

Nuvolo
03.2023 - 11.2024

Patrol Officer

City of Derby
12.2016 - 03.2023

M.A. - Crimincal Justice

Sacred Heart University

B.A. - Criminal Justice

Central CT State University

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Matthew Tartaglione