MATTHEW TARTER
Mogadore,OH
Summary
Accomplished Strategic Client Success Partner with a proven track record at First Advantage, enhancing client retention and driving significant revenue growth. Expert in strategic contract negotiation and team leadership, demonstrated by securing over $18M in upsells and boosting team KPIs by 30%. Specializes in building key client relationships and leveraging sector knowledge for business development.
Overview
12
12
years of professional experience
Work History
Strategic Client Success Partner
First Advantage
New York, NY
01.2016 - Current
- Oversaw key accounts across regulated, retail, and government sectors to enhance client retention and revenue growth.
- Sustained long-term partnerships with major clients, ensuring consistent 95% retention success.
- Secured over $18M in upsells, and facilitated $100M in total billings.
- Spearheaded efforts to enhance team performance, resulting in a significant boost of 30% in team KPIs.
- Orchestrated design-to-market execution for two offerings, resulting in a $13.5M increase in sales.
- Executed optimized business strategies with cross-functional teams, driving a 15% increase in retention rates.
- Secured agreements valued between $10,000 and $10M.
- Received Presidents Club distinction for exceeding target by over 300%.
Account Executive
InfoCision
Fairlawn, OH
05.2013 - 01.2016
- Oversaw book business for eight Enterprise accounts totaling $15M.
- Helped clients mitigate risks while ensuring effective returns, resulting in $2M of net new business.
- Facilitated business performance discussions during periodic engagements with C-Suite professionals.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Conducted market research to identify new business opportunities.
Education
Bachelors - Political Science, Pre-Law Minor, Political Conflict Certificate
University of Akron
01.2013
Skills
- Business Development
- Sector Knowledge
- Key Client Relationships
- Strategic Contract Negotiation
- Product Management
- Sales Strategy
- Team Leadership
- Profit Optimization
- Customer Retention Strategies
- Technology Integration
- Performance Analysis
- Vendor Management
Accomplishments
- Revenue Target Exceeded, Achieved 180% of revenue target for 2024, boosting revenue by $6M.
- Client Retention Improved, Developed new client strategy, increasing customer retention rate from 80% to 95%.
- Interface Implementation Success, Led an implementation team designing a new platform interface, which reduced client interaction time by 30%.
- Successful Product Launch, Coordinated a 2024 product launch resulting in $3.5M in sales within the first month.
Timeline
Strategic Client Success Partner
First Advantage
01.2016 - Current
Account Executive
InfoCision
05.2013 - 01.2016
Bachelors - Political Science, Pre-Law Minor, Political Conflict Certificate
University of Akron
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