Matthew Taylor
Computer Support Specialist
San Antonio,TX
Summary
I'm a proven achiever with a solid background in customer service and Information technology. My time in customer service makes me an expert in complaint resolution, organization, enhancing customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Lead Customer Service Agent
Circle K
3 2023 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained company property with scheduled cleaning.
Manufacturing Associate
Whirlpool
11.2022 - 09.2023
- Met tight deadlines through effective time management skills prioritizing tasks based on their importance related overall success operation.
- Continuously expanded knowledge of industry trends and best practices through ongoing professional development opportunities.
- Assisted in new product development by contributing ideas during brainstorming sessions and testing prototypes for functionality and durability.
- Increased team productivity by providing ongoing training, guidance, and support to fellow associates.
Education
Certificate of Completion - Computer Support Specialist
Southern Careers Institute Inc
Austin, TX 06.2024 - Current
Bachelor of Arts - Illustration
Columbus College of Art And Design
Columbus, OH 08.2014 - 05.2018
Skills
Remote Support
Software Installation
Complaint resolution
Customer Service
Desktop support
Hardware Repair
Network configuration
Help Desk Support
Hardware Configuration
Timeline
Certificate of Completion - Computer Support Specialist
Southern Careers Institute Inc
06.2024 - Current
Manufacturing Associate
Whirlpool
11.2022 - 09.2023
Bachelor of Arts - Illustration
Columbus College of Art And Design
08.2014 - 05.2018
Lead Customer Service Agent
Circle K
3 2023 - Current