Matthew Taylor
Blaine,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Home Energy Consultant
Home Energy Center
07.2023 - 07.2024
- Explore the issues the home owner is having with their current heating and cooling system.
- Present options to the home owner as to what can be done to solve the issues that they are having.
- Set expectations in regards to the replacement process.
- Follow up with the customer after the installation to ensure that everything met with their desired outcome.
Sales Consultant
Roto-Rooter
07.2023 - 07.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Via customer call in I would discuss customers current sewer issues and make recommendations regarding what would need to be done to resolve the issue.
- Reviewed risks with customers regarding not resolving the sewer issue in a timely manner and cost of recovery.
Sales Consultant
Mad City Windows
11.2020 - 10.2022
- Utilized defined sales process as appointed by Mad City.
- Listen to the home owners concerns and find what is causing them to have them.
- Present the Mad City solution to the home owner's concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Utilize proven methods to secure the customer's business and set realistic expectations.
Project Consultant
Window Concepts of Minnesota
10.2019 - 10.2020
- Conduct competitive research among other service providers to so that I could clearly articulate the difference in products.
- Become an industry expert so that I was able to guide the home owner to a solution that would fit their specific needs.
- Assist the sales manager in training new sales individuals.
Sales Development Manager
Comcast Corporation
St. Paul, MN
06.2015 - 10.2019
- Lead Direct Sales team
- Exceeded monthly sales targets by creating a great customer experience by troubleshooting prior service provider issues, and upselling to meet their needs
- Developed skills and abilities of tenured frontline sales professionals
- Onboarded & trained new sales professionals, ensuring skills and processes to be successful were first priority
- Fostered the development and advancement team members through one-on-one conversations and field observations
- Worked with sales professionals to achieve monthly quotas
- Taught sales professionals to set achievable goals and held sales team accountable to those goals
- Achieved best in class transactional net promoter system scores by focusing sales team on customer experience and creating exceptional moments with customers
- Assisted other sales professionals with shadowing opportunities, sharing of best practices, and role-playing scenarios
- Created a local brand ambassador relationship in the community.
Aflac Independent Agent
AFLAC
Osseo, MN
06.2014 - 07.2015
- Earned new policy holders by creating relationships with business owners
- Showed business owners the value of employee paid supplemental insurance offerings
- Advised policy holders through claims process and answered questions regarding the benefits available to them
- Coordinated with business owners to allow Aflac to offer supplemental policies to their employees
- Explained the value and benefit of services to the employees, the owner, and the business
- Provided first-hand testimonials to show the value and benefit of what Aflac can provide to the policy holder
- Maintained relationship with business owners through regular follow-up
- Instilled piece of mind through regular updates on new products, as well as checking in on policy holders and new employees.
Sr. Project Manager
NORDKAP Construction, LLC.
Ham Lake, MN
01.2011 - 06.2013
- Managed the restoration of customer property to pre-catastrophe condition
- Scheduled the coordinated efforts of a variety of trades professionals
- Managed the restoration of over 1 million dollars of damage to customer property
- Scheduled the delivery of materials, labor and city inspectors to have projects resolved and completed in a timely manner
- Instructed a team of sales professionals to maximize customer compensation and decrease the number of rejected claims.
Inventory Planner
Donaldson Company, Inc.
Bloomington, MN
01.2011 - 01.2013
- Managed customer orders sourced from third party vendors across the country
- Managed and maintained component inventory at vendors for use in production
- Primary point of contact between internal corporate buyers and vendor contacts
- Created process documentation for a new supplier program based in Canada
- Managed over $1 million dollars of on hand inventory composed of raw components and finished goods
- Found an accumulating inventory discrepancy of greater than $100 thousand which when resolved was less than $1000
- Saved the company over $10 thousand over a six month period by auditing vendor invoices
- Approved and audited purchase orders for internal and external customers.
Senior Fulfillment Planner
Schwan's Consumer Brands, Inc.
Bloomington, MN
02.2004 - 01.2011
- Managed the inventory and replenishment of over $40 million in inventory across seven different locations
- Determined accurate production timing and inventory levels for items sourced through several third-party manufacturers
- Assisted with implementation of new transportation plan from Kentucky location to Canada, increasing outbound deliveries and reducing processing time
- Co-led the testing, troubleshooting and launch of a new MRP system resulting in no delayed or missed replenishment orders
- Implemented a new process to ship inventory to Canada which resulted in the ability to ship more than 10 times the number of shipments into Canada
- Worked with inventory planning and depot personnel to determine optimal timing of incoming inventory to precisely meet the locations' needs for promotional activity
- Actively managed volume levels at all locations to achieve just-in-time delivery and reduce cost to serve by minimizing labor hours
- Trained manufacturing locations to reduce costs associated with overflow storage by utilizing seasonal storage facilities
Corporal
United States Marine Corps
01.1997 - 01.2001
Education
Bachelor of Science - Business Finance
Capella University
12.2010
Skills
- Team Collaboration and Leadership
- Budgeting and Cost Estimation
- Residential Sales
- Continuous Improvement Mindset
- Account Management
- Salesforce
- Project management abilities
- Revenue Generation
- Professional Communication
- Interpersonal and written communication
- Organizational Skills
Timeline
Home Energy Consultant
Home Energy Center
07.2023 - 07.2024
Sales Consultant
Roto-Rooter
07.2023 - 07.2024
Sales Consultant
Mad City Windows
11.2020 - 10.2022
Project Consultant
Window Concepts of Minnesota
10.2019 - 10.2020
Sales Development Manager
Comcast Corporation
06.2015 - 10.2019
Aflac Independent Agent
AFLAC
06.2014 - 07.2015
Sr. Project Manager
NORDKAP Construction, LLC.
01.2011 - 06.2013
Inventory Planner
Donaldson Company, Inc.
01.2011 - 01.2013
Senior Fulfillment Planner
Schwan's Consumer Brands, Inc.
02.2004 - 01.2011
Corporal
United States Marine Corps
01.1997 - 01.2001
Bachelor of Science - Business Finance
Capella University