Matthew Taylor
Blaine,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Home Energy Consultant
Home Energy Center
07.2023 - 07.2024
- Explore the issues the home owner is having with their current heating and cooling system.
- Present options to the home owner as to what can be done to solve the issues that they are having.
- Set expectations in regards to the replacement process.
- Follow up with the customer after the installation to ensure that everything met with their desired outcome.
Sales Consultant
Roto-Rooter
07.2023 - 07.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Via customer call in I would discuss customers current sewer issues and make recommendations regarding what would need to be done to resolve the issue.
- Reviewed risks with customers regarding not resolving the sewer issue in a timely manner and cost of recovery.
Sales Consultant
Mad City Windows
11.2020 - 10.2022
- Utilized defined sales process as appointed by Mad City.
- Listen to the home owners concerns and find what is causing them to have them.
- Present the Mad City solution to the home owner's concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Utilize proven methods to secure the customer's business and set realistic expectations.
Project Consultant
Window Concepts of Minnesota
10.2019 - 10.2020
- Conduct competitive research among other service providers to so that I could clearly articulate the difference in products.
- Become an industry expert so that I was able to guide the home owner to a solution that would fit their specific needs.
- Assist the sales manager in training new sales individuals.
Sales Development Manager
Comcast Corporation
06.2015 - 10.2019
- Lead Direct Sales team
- Exceeded monthly sales targets by creating a great customer experience by troubleshooting prior service provider issues, and upselling to meet their needs
- Developed skills and abilities of tenured frontline sales professionals
- Onboarded & trained new sales professionals, ensuring skills and processes to be successful were first priority
- Fostered the development and advancement team members through one-on-one conversations and field observations
- Worked with sales professionals to achieve monthly quotas
- Taught sales professionals to set achievable goals and held sales team accountable to those goals
- Achieved best in class transactional net promoter system scores by focusing sales team on customer experience and creating exceptional moments with customers
- Assisted other sales professionals with shadowing opportunities, sharing of best practices, and role-playing scenarios
- Created a local brand ambassador relationship in the community.
Aflac Independent Agent
AFLAC
06.2014 - 07.2015
- Earned new policy holders by creating relationships with business owners
- Showed business owners the value of employee paid supplemental insurance offerings
- Advised policy holders through claims process and answered questions regarding the benefits available to them
- Coordinated with business owners to allow Aflac to offer supplemental policies to their employees
- Explained the value and benefit of services to the employees, the owner, and the business
- Provided first-hand testimonials to show the value and benefit of what Aflac can provide to the policy holder
- Maintained relationship with business owners through regular follow-up
- Instilled piece of mind through regular updates on new products, as well as checking in on policy holders and new employees.
Sr. Project Manager
NORDKAP Construction, LLC.
01.2011 - 06.2013
- Managed the restoration of customer property to pre-catastrophe condition
- Scheduled the coordinated efforts of a variety of trades professionals
- Managed the restoration of over 1 million dollars of damage to customer property
- Scheduled the delivery of materials, labor and city inspectors to have projects resolved and completed in a timely manner
- Instructed a team of sales professionals to maximize customer compensation and decrease the number of rejected claims.
Inventory Planner
Donaldson Company, Inc.
01.2011 - 01.2013
- Managed customer orders sourced from third party vendors across the country
- Managed and maintained component inventory at vendors for use in production
- Primary point of contact between internal corporate buyers and vendor contacts
- Created process documentation for a new supplier program based in Canada
- Managed over $1 million dollars of on hand inventory composed of raw components and finished goods
- Found an accumulating inventory discrepancy of greater than $100 thousand which when resolved was less than $1000
- Saved the company over $10 thousand over a six month period by auditing vendor invoices
- Approved and audited purchase orders for internal and external customers.
Senior Fulfillment Planner
Schwan's Consumer Brands, Inc.
02.2004 - 01.2011
- Managed the inventory and replenishment of over $40 million in inventory across seven different locations
- Determined accurate production timing and inventory levels for items sourced through several third-party manufacturers
- Assisted with implementation of new transportation plan from Kentucky location to Canada, increasing outbound deliveries and reducing processing time
- Co-led the testing, troubleshooting and launch of a new MRP system resulting in no delayed or missed replenishment orders
- Implemented a new process to ship inventory to Canada which resulted in the ability to ship more than 10 times the number of shipments into Canada
- Worked with inventory planning and depot personnel to determine optimal timing of incoming inventory to precisely meet the locations' needs for promotional activity
- Actively managed volume levels at all locations to achieve just-in-time delivery and reduce cost to serve by minimizing labor hours
- Trained manufacturing locations to reduce costs associated with overflow storage by utilizing seasonal storage facilities
Corporal
United States Marine Corps
01.1997 - 01.2001
Education
Bachelor of Science - Business Finance
Capella University
12.2010
Skills
- Team Collaboration and Leadership
- Budgeting and Cost Estimation
- Residential Sales
- Continuous Improvement Mindset
- Account Management
- Salesforce
- Project management abilities
- Revenue Generation
- Professional Communication
- Interpersonal and written communication
- Organizational Skills
Timeline
Home Energy Consultant
Home Energy Center
07.2023 - 07.2024
Sales Consultant
Roto-Rooter
07.2023 - 07.2024
Sales Consultant
Mad City Windows
11.2020 - 10.2022
Project Consultant
Window Concepts of Minnesota
10.2019 - 10.2020
Sales Development Manager
Comcast Corporation
06.2015 - 10.2019
Aflac Independent Agent
AFLAC
06.2014 - 07.2015
Sr. Project Manager
NORDKAP Construction, LLC.
01.2011 - 06.2013
Inventory Planner
Donaldson Company, Inc.
01.2011 - 01.2013
Senior Fulfillment Planner
Schwan's Consumer Brands, Inc.
02.2004 - 01.2011
Corporal
United States Marine Corps
01.1997 - 01.2001
Bachelor of Science - Business Finance
Capella University