Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Taylor

Seattle,WA

Summary

Proven leader in facility and parking management, adept at streamlining operations for Metropolis and Ace Parking, enhancing efficiency and guest satisfaction. Excelled in work order management and leadership, achieving significant improvements in maintenance response times and team productivity. Skilled in adaptability and building strong relationships, consistently prioritizing tasks for optimal operational performance.

Overview

11
11
years of professional experience

Work History

Assistant Facility Manager

Metropolis
04.2024 - Current
  • Assisted in budget development and financial tracking, contributing to cost-effective management of the facility.
  • Streamlined work order processing systems which led to faster resolution times for maintenance and repair requests.
  • Facilitated smooth transitions during periods of organizational change by providing clear communication and support for affected staff members.
  • Coordinated with facility manager to develop short-term and long-term maintenance plans, prioritizing projects based on budget constraints and overall impact on building operations.
  • Managed maintenance tasks for optimal building performance, ensuring timely completion of repairs and upgrades.
  • Discussed ongoing projects, operational challenges, and opportunities for improvement within the facility.
  • Enhanced safety standards by conducting regular inspections and addressing potential hazards promptly.
  • Improved facility efficiency by implementing streamlined processes and procedures for daily operations.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Supervised staff in day-to-day activities.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Completed reports and audits with accuracy.
  • Implemented operational policies, processes and procedures to keep facilities running smoothly.

Valet Supervisor

Ace Parking
03.2013 - 03.2024
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
  • Resolved guest inquiries, providing exceptional service while upholding company standards.
  • Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
  • Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
  • Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
  • Collaborated with other departments to create a seamless guest experience from arrival to departure.
  • Helped guests unload and load luggage.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Provided punctual, polite valet services to uphold professional standards.
  • Issued and collected claim tickets and processed valet parking fees.
  • Logged and documented parked vehicle details for accurate records.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Answered guest's questions about property amenities and services.
  • Motivated workers to exceptional performance through implementation of new strategies.

Education

No Degree - Full Stack Web Development

University of Washington
Seattle, WA
07.2021

High School Diploma -

Hazen Highschool
Renton, WA
06.2011

Skills

  • Work Order Management
  • Groundskeeping
  • Parking Management
  • Building Maintenance
  • Leadership and supervision
  • Operations Oversight
  • Teamwork and Collaboration
  • Reliability
  • Excellent Communication
  • Adaptability and Flexibility
  • Relationship Building
  • Task Prioritization

Timeline

Assistant Facility Manager

Metropolis
04.2024 - Current

Valet Supervisor

Ace Parking
03.2013 - 03.2024

No Degree - Full Stack Web Development

University of Washington

High School Diploma -

Hazen Highschool

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Matthew Taylor