Matthew Taylor
Charlotte,NC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful sales strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Strategic Account Manager III
Forrester Research
11.2019 - Current
- Booked $13.5M to date, overachieving total quota every year since 2020
- Managed the growth and renewal 15-20 key accounts in Forrester's mid-market ($50M-$1B) technology vendor group
- Achieved an average retention rate of 93% and grew total wallet share by 120% YoY
- Sold, delivered and lead the implementation of custom scoped high touch consulting engagements
- Built relationships and engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Conducted regular business review to the C-suite securing service renewals and generating cross-sell opportunities cross the client organization
- Peer mentor responsible for training new hires and upskilling peers contributing $15M in pipeline generation in 2023.
Enterprise Sales Executive
Fleetcor Technologies (Comdata)
01.2017 - 11.2019
- Owned a multi-million dollar multi-state territory targeting enterprise transportation and logistics firms in the North Eastern United States
- Articulated and demonstrated the value of Fleetcor's complex payment solutions to CFO/CHRO/COO clients in easily understandable terms
- Aided in the onboarding and upskilling of new hires by leading sales and product trainings
- Staffed booths at industry events and trade shows, speaking with current and prospective clients
- Created internal client champions through a comprehensive and scalable email and account based marketing campaign.
Inside Sales Representative & Outbound Sales Associate
United Rentals Pump Solutions & United Rentals
06.2015 - 01.2017
- Planned, prepped and launched a Pump Solutions branch in a new territory (Nashville, TN) which included responsibility for customer acquisition
- Planned and executed on the rental of complex fluid transfer systems to support utility, construction and engineering firms
- Drove outbound sales for the new branch through a high touch, high volume outreach campaign
- Contributed to the day to day operations of the branch- delivering equipment, assisting customers, loading trucks and working in the shop.
Management Trainee
Enterprise Rent-a-Car
06.2014 - 05.2015
- Assisted in sales, customer service, and human resources objectives to increase experience and gain broader business acumen
- Responded to advance customer experience issues with a professional and relationship-focused approach
- Processed rental transactions, adjustments and refunds.
Education
Bachelor of Arts in Marketing -
Clemson University
Clemson, SC05.2015
Skills
- Key Performance Indicators
- Territory Management
- Pricing strategy
- Brand positioning
- Client Relationship Building
- Sales Presentations
- Procurement Management
- Market Analysis
- Account Planning
- Forecasting
Awards
- President's Club, 2023, Forrester
- MVP + President's Club, 2022, Forrester
- President's Club, 2021, Forrester
Certification
- Forrester CX Champion- 02/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsStock Options / Equity / Profit SharingPersonal development programs401k matchWork from home optionTimeline
Strategic Account Manager III
Forrester Research
11.2019 - Current
Enterprise Sales Executive
Fleetcor Technologies (Comdata)
01.2017 - 11.2019
Inside Sales Representative & Outbound Sales Associate
United Rentals Pump Solutions & United Rentals
06.2015 - 01.2017
Management Trainee
Enterprise Rent-a-Car
06.2014 - 05.2015
Bachelor of Arts in Marketing -
Clemson University
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